CAMPAIGNS

Broadcasts across every channel — from one CRM

Proactive outbound messages: reminders, promotions, reactivation — scheduled, to precise segments and with delivery analytics. Launched from the CRM, across every customer channel.

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Onboarding from 2 hours · self-service · CIS banks

CAMPAIGNS · LIST

Campaign list — statuses, progress and schedule

6 channelsin one campaignScheduleddeferred sendingAnalyticsdelivery and reads

WHAT IT IS

What are broadcasts?

Zukko.AI broadcasts are proactive outbound campaigns from the CRM across all of a customer’s channels at once: web chat, SMS, Telegram, Email and WhatsApp. Sends run on a schedule to precise CRM segments, and delivery, reads and replies are visible in real time.

Every customer channel in one campaign
Scheduled, to CRM segments
Delivery, read and reply analytics

HOW TO LAUNCH

You launch a broadcast yourself in a few minutes

Four steps from segment to launch — no developers, no exports. You set it up and launch it yourself, right in the CRM.

Build a segment from the CRM
Pick the audience by tag, funnel stage and history — a precise group of customers, with no manual lists or exports.
Write the message
Copy, attachments and a template for the channel. Save it as a preset and reuse it in the next campaigns.
Choose the channel and time
Web chat, SMS, Telegram, Email or WhatsApp — all at once or one by one. Launch now or on a schedule, Tashkent timezone.
Track delivery
Delivery, reads and replies are visible in real time. A follow-up runs on those who replied, straight from the CRM.

CAPABILITIES

Multichannel, scheduling and analytics

One campaign — every customer channel, a precise audience and transparent delivery.

Every channel in one campaign

Web chat, SMS, Telegram, Telegram Direct, Email and WhatsApp — pick channels and filter by platform. The message lands where the customer will read it.

Scheduling and segments

Scheduled sending at the right hour (Tashkent timezone) to a precise audience from the CRM. Segment by tag, funnel stage and history — no manual lists.

Segments from the CRM

Delivery analytics

For every campaign you see sent, delivered, read, replied. Delivery, read and failure rates — in real time.

CHANNELS

Broadcast channels

Web chat, SMS, Telegram, Telegram Direct, Email and WhatsApp — an “All platforms” filter and a tab per channel. One campaign works across them all.

Web chat
SMS
Telegram
Telegram Direct
Email
WhatsApp

Voice broadcasts live in the Voice AI module →

INSIDE

What’s inside campaigns

Six mechanics that turn a broadcast into a managed process.

Campaign creation

A new campaign in a few steps: channel, audience, message, schedule. Enabled and Disabled statuses — the campaign is run from the CRM.

Segments and audiences

The audience is built from the CRM by tag, segment and funnel stage. A targeted broadcast to the right group — no exports or manual lists.

Scheduling

Deferred sending to a chosen date and hour, Tashkent timezone. Sending progress shows in an Ongoing status.

Duplicate campaigns

A successful campaign is duplicated in one click — change the audience or copy and launch again, no rebuilding from scratch.

Statuses and progress

Enabled, disabled, scheduled, sending — every campaign’s status is visible at a glance. Progress in real time.

Search and filters

Search across campaigns and filter by status and platform. The right broadcast is found instantly, even in a long list.

ANALYTICS

Every message is visible: delivered, read, replied

An overview across all broadcasts and a breakdown per campaign: delivery and read rates, replies, failures and volume by hour. Filters by date, platform, type and status.

Sent, delivered, read — per campaign and in the overview
Delivery, read, open and failure rates
Reply rate: how many customers responded to the broadcast
Breakdown by platform: where it lands and reads best
Send volume by hour (UTC) — when messages go out
Filters by date, platform, type and status; overview and per-campaign view

Not “send and forget”: every broadcast is measured all the way to reads and replies.

CAMPAIGNS · ANALYTICS

Campaigns dashboard — delivery, reads and volume by hour

SCENARIOS

What broadcasts are for

Proactive messages that bring customers back and remove the grind.

Customer reactivation

Bring back those who haven’t written in a while: a segment by CRM history and a message in the right channel.

Reminders

A reminder about payment, a visit or a renewal — scheduled, in the channel the customer reads.

Promotions and announcements

Announce a promotion, a new product or an event — targeted to the right segment, not everyone.

Surveys and NPS

Collect feedback and rate quality after a purchase or a request.

Abandoned cart recovery

A reminder about an unfinished order — with the cart details from the CRM.

INTEGRATIONS

Campaigns inside the platform

Channels, CRM segments and payment acceptance for promotions — in one loop.

CHANNELS

Web chat
SMS
Telegram
Telegram Direct
Email
WhatsApp

CRM SEGMENTS

Tags
Funnel stage
Customer history

PAYMENTS FOR PROMOTIONS

Payme
Click

See how the AI takes your customer from a message to a booking

We build a demo on your real conversations from Instagram, Telegram and telephony — see on your own data how much of an admin’s shift the AI covers, with no CRM rewrite.

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FAQ

Frequently asked questions about campaigns

Updated: July 2026

Which channels do campaigns support?

Web chat, SMS, Telegram, Telegram Direct, Email and WhatsApp. You can send to “All platforms” at once or pick a single channel. Voice broadcasts live in the separate Voice AI module.

How much do campaigns cost?

Campaigns are part of the Zukko.AI plans and are priced by send volume. See the exact cost for your volume and set of channels on the pricing page.

See pricing →

How do broadcasts differ from voice calling?

Broadcasts are text outbound messages across the customer’s channels: web chat, SMS, Telegram, Email, WhatsApp. Voice calling, where the AI dials and speaks, is the separate Voice AI module.

How is a campaign’s audience configured?

The audience is built from the CRM by tag, segment and funnel stage — no manual lists or exports. The targeted broadcast goes only to the right group of customers.

Can I send on a schedule?

Yes. A campaign is scheduled for the right date and hour (Tashkent timezone), sending runs on schedule and progress is visible in the status. A successful campaign can be duplicated and launched again.

What analytics are available for campaigns?

Per campaign: sent, delivered, read, replied, the failure rate and volume by hour. In the overview — delivery, read and open rates across all broadcasts, with filters by date, platform, type and status.

Can I duplicate a campaign?

Yes. A successful campaign is duplicated in one click: change the audience or copy and launch again, with no rebuilding from scratch.

What about consent and opt-out?

Broadcasts are designed for customers who already talk to you on these channels, and they follow each channel’s rules. We confirm the exact consent and opt-out settings during onboarding.

What timezone are sends in?

Scheduled sending runs in the Tashkent timezone (UTC+5). In analytics, send volume by hour is shown in UTC.

More on campaigns and reactivation

DEMO

Ready to launch campaigns on your channels

We’ll show campaigns on your own scenario in 30 minutes. No contracts to sign at this stage.