Works without PBX or VoIP
No PBX, SIP trunk or SIM gateway needed. Your telephony stays yours, numbers stay the same, nothing has to be replaced.
ZUKKO RECORDER · CALL RECORDING
Mobile call recording — no PBX, no telephony swap
Your reps call customers from mobile phones — and you hear none of those conversations. Zukko Recorder captures work calls from an employee’s Android phone and sends them to Zukko.AI: the recording lands on the customer record and goes into call analytics.
RECORDER · CALL LOG
100%mobile work calls inside the systemAndroidapp on the rep’s phoneNo PBXkeep your existing telephony
WHAT IT IS
What is Zukko Recorder?
Zukko Recorder is an Android app that records work calls from an employee’s phone and automatically delivers the audio, plus metadata (customer number, time, duration, direction), to Zukko.AI. The recording is attached to the customer record in the AI CRM and passed to the Call Analytics module — transcription, quality score and voice tone in Uzbek, Russian and English. No separate PBX, VoIP, SIP trunk or SIM gateway is required: an ordinary Android phone the rep already calls from is enough. AI analysis of the recordings is available from the «Business» plan.
- Work calls recorded from an Android phone
- Automatically attached to the customer record
- No PBX, no VoIP, no telephony swap
HOW IT WORKS
From a mobile call to a review inside CRM
The rep works as usual: phone, call, conversation. The system does the rest.
Install
Install Zukko Recorder on the work Android phones and sign in with the employee account. It takes minutes and needs no extra hardware.
Record
The app records work calls — inbound and outbound — and keeps them on the device when there is no network.
Upload
As soon as Wi-Fi or mobile data is available, the recording and metadata travel to Zukko over a secure channel — with no action from the rep.
Analyse
The call lands on the customer record, and from the «Business» plan it goes into Call Analytics: transcription, quality score, tone and outcome.
CAPABILITIES
Speech analytics without replacing your telephony
Recorder covers the most common scenario: the rep calls from a personal or work mobile, and the conversation still ends up in the system.
Inbound and outbound
Both directions of work calls are captured — when the customer calls in and when the rep dials first.
Loses nothing offline
With no internet the recording stays on the device and is uploaded automatically once connectivity returns.
Wired into CRM and Call Analytics
The recording appears on the customer record, while transcription and scoring come from Call Analytics — from the «Business» plan.
Call analyticsWHAT IT LOOKS LIKE
A mobile recording on the customer record
The manager opens a customer and sees the whole history: messages, mobile calls, recordings and the outcome of every conversation.
RECORDER · CALL LOG
ONE CYCLE
Recording → analysis → customer record
Recorder is the entry point of the cycle. On its own it delivers audio; the value appears when that audio is analysed and returns to the CRM as decisions.
Zukko Recorder
Records the conversation from the rep’s mobile phone and delivers it to the platform.
Call Analytics
AI transcribes the call in Uzbek, Russian and English, scores quality and tone, and extracts objections and outcome. Available from the «Business» plan.
Call analyticsAI CRM
The outcome, tasks and next step land on the customer record — the rep fills in nothing by hand.
AI CRM
Recorder captures conversations held by human reps. Outbound calling where AI speaks on its own is a separate AI Voice module on Enterprise — it should not be confused with call recording.
PRIVACY AND ACCESS
Work calls only, access by role
See Recorder on your own team’s calls
In the demo we install the app on one phone and walk the full path: recording → analysis → customer record. No contract at this stage.
FAQ
Questions about recording mobile calls
What is Zukko Recorder?
Zukko Recorder is an Android app that records work calls from an employee’s mobile phone and delivers them to Zukko.AI. The recording is attached to the customer record automatically and goes into call analytics — with no PBX, VoIP or telephony swap.
Do I need a PBX or VoIP to record calls?
No. Recorder runs on the ordinary Android phone your rep already uses: no PBX, SIP trunk or SIM gateway. If you do have a PBX or Zukko telephony, those recordings also flow into analytics — Recorder specifically covers mobile calls.
Which Android permissions does the app need?
The app needs audio-recording, call-log and phone-state permissions, plus background execution and autostart so recording is not interrupted. The employee grants them at install time; without them the app will not record. Recording behaviour differs across some Android models and firmware, so we verify compatibility with your handsets during the demo.
Does the customer know the call is being recorded?
Notifying the other party is the company’s decision and duty. We recommend telling the customer at the start of the call and fixing that in the script and internal policy; the employee can see in the app that recording is active.
How does this relate to Uzbekistan’s personal data law?
Call recordings are personal data, and the company must process them on a lawful basis and with the parties notified. On our side, data is stored in Uzbekistan in your company’s isolated workspace with role-based access, and on-premise deployment is available for large organisations. Draft your consent wording and assess your specific scenario with your own lawyer — we do not provide legal guarantees.
What happens if an employee changes phone or leaves?
The recordings stay in Zukko — they are kept on the platform side, not on the phone. On a new device it is enough to install the app and sign in with the same account. When someone leaves, the administrator disables the account, the phone stops uploading, and already-uploaded calls and customer history remain.
Does Recorder work on iPhone?
The app currently ships for Android: on iOS, recording ordinary phone conversations is restricted by the platform itself. For iPhone users, rely on the Zukko web-phone and telephony calls — those conversations are recorded and analysed in exactly the same way.
Which plan includes analysis of these recordings?
Recording and storage are available on every plan, while AI call analysis — transcription, quality scoring and tone — starts on the «Business» plan. Outbound calling where AI speaks (AI Voice) is a separate Enterprise module and should not be confused with recording conversations held by human reps.
DEMO
Hear the calls you are missing today
We install Recorder on one phone in your team and show the full path to the customer record. No contract signing at this stage.
Onboarding from 2 hours · self-service · up to 30 days with integrations.