Payment reminders
Overdue loan debt, insurance renewal, subscription payment. The agent calls by segment, captures a promise to pay and puts the date in the card — no manual dialling by operators.
VOICE AI
AI calls take the peak and the night — without growing the contact centre
The load grows with your customer base, and the contact centre cannot scale with it: payroll up, agent churn up, and the executive hears only a handful of sampled calls. The voice AI agent dials the number itself and answers inbound itself: live Uzbek, Russian and English, up to 100 parallel lines from a single instance, and every call outcome lands in the CRM card. Outbound calling is part of the Enterprise plan; analysis of 100% of calls comes with the Business plan.
Enterprise rollout — up to 30 days including the security review. Data stays inside your perimeter, every dialogue is logged.
100parallel lines per instance4,000calls a day in Uzbek100%of calls reviewed instead of spot checks
WHAT IT IS
What are AI calls (Voice AI)?
An AI call is a call where the conversation is held by a voice AI agent — not by an operator and not by a robocall with a recorded message. The Zukko.AI agent dials your segment itself and answers inbound itself, speaks in a live voice in Uzbek, Russian and English, reminds about payments, brings back inactive customers, verifies orders and books meetings, and hands a complex case to a manager together with the conversation history. Every call outcome — the recording, the transcript and the result — lands in the customer card in the CRM, so the executive sees the whole line instead of a sample. The phone line itself comes from telephony for CRM (VoIP): Voice AI replaces the conversation partner, not the channel. Outbound calling is part of the Enterprise plan; analysis of 100% of calls comes with the Business plan.
- Dials out and answers inbound on its own
- Live Uzbek, Russian and English
- Up to 100 parallel lines
SCENARIOS
Which calls can you take off people already?
The agent holds a real conversation, writes the outcome to the CRM and passes anything outside the script to a manager. Outbound calling — Enterprise plan; inbound and conversation analysis — from the Business plan.
NPS and follow-up
A survey 7 days after purchase — across the whole base, not a sample. The answer is written to the card, and a low score reaches a manager in Slack within the hour.
Reactivation
Calls to inactive customers by segment: “hasn’t opened the app in 60 days”, “didn’t return after the first purchase”. The campaign never enters the shift plan — the agent runs it in a day.
Peaks and night enquiries
A delayed flight, a season, a promo: the line does not collapse, because the agent holds up to 100 conversations at once and answers at 23:00 the way it does at 11:00.
MODULE
What is a voice AI agent made of?
Six parts — from the calling queue to the review of every conversation.
Outbound auto-dialer
A queue with priorities, retry logic and a compliance window: no calls before 9:00 or after 21:00 under Uzbek law. Enterprise plan.
Live speech synthesis
In Uzbek the agent speaks in our own voice that global models don’t offer; Russian and English sound just as natural. The customer hears a conversation partner, not a recording.
Conversational logic
Not IVR and not “press 1”. The agent understands a clarification, a refusal, a callback request and irritation — and changes the course of the conversation.
Hand-off with context
A complex case goes to a human with the transcript and the history: the customer doesn’t repeat everything from the start, and the manager sees where the agent stopped.
Review of every conversation
Connect rate, talk time, refusal reasons and a tone score for each call — instead of spot checks. From the Business plan.
VoIP and CRM
Linked to telephony and the customer card: the call, the recording and the outcome are tied to the deal rather than left as a separate file.
COMPARISON
AI calls, robocalls and a human operator — the difference
A comparison by capability, not by brand: where a recorded robocall stops and where an AI call carries the conversation to an outcome.
| COMPARISON | Robocall (IVR) | Call-centre operator | Zukko Voice AI |
|---|---|---|---|
| The customer answers in words, not by pressing a key | No | Yes | Yes |
| A live Uzbek voice in the conversation | No | Yes | Yes |
| Up to 100 parallel lines | Yes | No | Yes |
| Call outcome straight into the CRM card | No | Partly | Yes |
| The 9:00–21:00 window is kept automatically | Partly | Partly | Yes |
| Every conversation reviewed, not a sample | No | Partly | Yes |
| A scenario goes live without an integrator — from 2 hours | No | Partly | Yes |
| One-off blast notification in a single phrase | Yes | No | Partly |
The last row is the honest one: if you only need to notify the base with a single phrase and the answer does not matter, a plain mass robocall is cheaper. An AI call is for when the answer matters.
BEFORE AND AFTER
What changes when the AI runs the calling?
A reactivation campaign of 4,000 numbers: how it ran on operators and how it runs on the voice agent.
WITHOUT VOICE AI
- An operator calls up to 80 numbers a day, and the campaign enters the shift plan.
- At peak the line collapses: the customer can’t get through and posts on social media.
- The call outcome is entered into the CRM manually and with delay.
- The executive hears sampled calls, not the whole line.
WITH VOICE AI
- The agent holds up to 100 parallel lines and sets retries itself.
- Nights, peaks and repetitive calls sit with the agent; people stay on the hard cases.
- The outcome and the promise to pay are written to the card instantly.
- Every conversation is reviewed and scored, not picked at random.
Hear the agent on your own scenario
Tell us your calling volume and scenario — we’ll build a demo and send a recording of a real call on your data.
PLATFORM CAPACITY
What a single instance handles
The voice agent’s technical capacity — not tied to any one client.
100parallel lines per instance
4,000calls a day in Uzbek
9:00–21:00compliance window kept automatically
TELEPHONY AND VOIP
How do AI calls connect to your telephony?
Voice AI runs on top of your telephony: SIP trunk, virtual PBX, your familiar numbers — no need to change your carrier. The calling channel inside the CRM is a separate module; Voice AI adds the conversation partner to it. Every call outcome lands in the customer card.
- SIP
- VoIP
- PBX
- CRM
- Slack
- Google Calendar
No connector you need? We build a custom one in 5 business days at the standard rate.
Every conversation is reviewed in Call Analytics.
The calling channel itself is the Telephony for CRM.
QUESTIONS
Frequently asked questions about Voice AI
Is the voice really indistinguishable from a human?
In Uzbek the agent speaks in our own living voice that global models don’t offer; Russian and English sound just as natural. This is not a recording and not “press 1”: the customer speaks in words and the agent answers by meaning. During the demo you’ll hear a recording of a real call on your own scenario before you decide anything.
How many calls does the agent make per day?
A single instance holds up to 100 parallel lines — about 4,000 calls a day in Uzbek. The agent runs a 4,000-number campaign in a single day, where a shift of operators would need weeks. Outbound calling is part of the Enterprise plan.
Is it legal to call customers with an AI voice, and must we disclose it?
The agent respects the compliance window (no calls before 9:00 or after 21:00 under Uzbek law), honours refusals and do-not-call requests, and records with consent. Whether the agent states at the start of the call that an AI assistant is calling is your decision, based on your industry and compliance — it works either way. We agree the scenario and the disclosure requirements upfront.
Will it connect to our telephony?
Voice AI runs on top of your VoIP: SIP trunk, virtual PBX, your familiar numbers — no need to change your carrier. Every call, recording and outcome is tied to the customer card in the CRM. No connector you need — we build a custom one in 5 business days at the standard rate.
Who is accountable when the AI gets it wrong?
You set the escalation rules: as soon as a question falls outside the script, the agent hands the conversation to a manager with the transcript and the context. Every dialogue is stored in full, so the agent’s mistake shows up in the review and is fixed by changing the script — the same mistake by an operator usually stays buried in a call nobody listened to.
Will customer data leave our perimeter?
We deploy inside your perimeter or on-prem, with an access log and role separation. The usual order: discovery → security review → a limited perimeter on part of the traffic → committee → rollout. Enterprise rollout with integrations takes up to 30 days including the security review; a separate SMB scenario goes live from 2 hours.
Does this mean cutting the contact centre?
No. The agent takes the nights, the peaks and the repetitive calls — the part of the line where operators burn out and leave. People stay on complex cases and exceptions, and the contact-centre head finally gets a picture of every conversation rather than a sample.
How are AI calls different from telephony for CRM?
Telephony for CRM (VoIP) is the channel: the line, the numbers, the web-phone and the recording in the customer card — your manager does the talking. Voice AI is the conversation partner: it dials or answers and runs the dialogue instead of a manager. They are usually used together: telephony provides the line, Voice AI takes over routine calls.
DEMO
Hand the peak and the night to a voice AI employee
A demo on your own scenario: your script, your compliance requirements, a recording of a real call. Next steps — security review and rollout.
SMB scenario — from 2 hours · enterprise rollout — up to 30 days.