AI employee for clinics
In the morning the front desk is checking in patients, while the caller on the line hears a busy tone and books with another clinic. The AI employee in a CRM for clinics takes the call, books with a doctor from your schedule and sends the visit reminder itself.
Books from your schedule · hands medical questions to a doctor
AI employee: Assalomu alaykum, klinika qabulxonasi. Qaysi shifokorga yozib qoʻyay?Hello, clinic front desk. Which doctor would you like to see?
Patient: Endokrinologga. Qalqonsimon bez tahlilini ham topshirmoqchiman.An endocrinologist. I’d also like a thyroid test.
AI employee: Payshanba kuni doktor Saidova 09:40 va 15:20 da boʻsh. Tahlil och qoringa topshiriladi, shuning uchun ertalab qulayroq.On Thursday Dr Saidova is free at 09:40 and 15:20. The test is done fasting, so morning is easier.
Patient: 09:40 boʻlsin.
AI employee: Yozib qoʻydim: tahlil 08:40 da, qabul 09:40 da. Tayyorgarlik yoʻriqnomasini Telegramga yuboraman, chorshanba kuni yana eslataman.Booked: test at 08:40, appointment at 09:40. I’ll send the prep instructions to Telegram and remind you again on Wednesday.
Booked in the schedule
- 08:40TSH testfastingtreatment room
- 09:40EndocrinologistDr Saidova09:4015:20
- Example conversation, not patient data · AI calls on the Enterprise plan from 15,000,000 UZS/mo
- AI took the calladmin was at the desk
- Speaks Uzbekin the patient’s language
- Slots from schedulefree times only
- Prep accounted forfasting test — morning
- Booking and prep notereminder Wed, 18:00
CRM for clinics: where the front desk loses patients
In the morning patients come in for fasting tests, and the administrator is busy with those already at the desk. Anyone who calls then hears a busy tone and books with another clinic.
Front-desk morningincoming calls per half hour · 07:30–13:00
Busy tones from 07:30 to 10:00, while the desk has a queue for testsAfter 10:00 the same administrator answers everyone
Illustration, not a measurement: a clinic morning with one administratorA clinic morning from 07:30 to 13:00, calls per half hour. While there is a queue for fasting tests at the desk, the administrator takes up to three calls per half hour, and up to twelve come in. The other patients hear a busy tone, and some hang up. After 10:00 the queue clears and the line keeps up.Nobody picks up in the morning
The admin handles the queue, the caller hears a busy tone
No-shows and idle doctor time
A patient forgets, and the room sits empty for an hour
The same prep questions
«Fasting means how many hours?» — ten times a day
Evenings and weekends, nobody answers
Patients write in Telegram, the reply comes next morning
What AI does in your industry
Three front-desk jobs AI takes on. Every chat is visible, and you can step in at any moment.
Channels
- Telegram
- Instagram Direct
- Website
What the AI does
- Shows the right doctor’s free times
- Reschedules or cancels in the same chat
- The freed slot opens for booking at once
Result
A doctor’s schedule with no gaps or double bookings
- I can’t make it tomorrow at 10:00. Can I move it?
- AIDr Karimov is free on Friday at 11:30 and 17:00. Which works better?Dr Karimovdentist · Friday09:0011:3014:0017:00
- 17:00
- AIMoved: cavity treatment, Friday, 17:00, Dr Karimov.Rescheduled
Thu 10:00Fri 17:00Thursday’s slot is free again
Channels
- Telegram
- SMS
What the AI does
- Sends the clinic’s prep instructions
- Reminds the day before and asks to confirm
- If the patient can’t come, offers a new time
Result
Confirmed visits in the schedule and fewer empty slots
- AIGood evening, Shakhnoza. Tomorrow at 08:15 you have an abdominal ultrasound with Dr Rakhimova. Will you come?Centre prep noteAbdominal ultrasound · tomorrow, 08:15Last meal — today before 20:00I’ll comeReschedule
- I’ll come
- AIThank you, your visit is confirmed. The entrance is at the side of the building, the front desk is on the left.
- Visit confirmed · Abdominal ultrasound · tomorrow, 08:15
Channels
- Telegram
- Website
What the AI does
- Says the results are ready
- Gives a patient-portal link or the clinic’s procedure
- Leaves interpretation to a doctor and offers a booking
Result
The patient knows where the result is and is booked with a doctor
- Is my blood test ready? How’s my haemoglobin?
- AIYour results are ready. You can view them in the clinic’s patient portal.Complete blood countready · clinic patient portalreadyOpen in the patient portal
- A doctor will explain the values: GP Dr Yusupova has a slot tomorrow at 16:40. Shall I book it?
- Yes, please book
- Booked with a GP · tomorrow, 16:40 · interpretation by a doctor
Which agents close the gap
Each AI agent takes its own share of front-desk work. Connect the ones your clinic needs.
Voice AI
Takes the call when the front desk is busy and books by voice
Voice AIInbox AI
Telegram, Instagram, WhatsApp and web in one window, answers 24/7
Inbox AIService AI
Booking, rescheduling and prep instructions — by your clinic’s rules
Service AIAI CRM
The patient card fills itself: visits, requests, reminders
AI CRMCall analytics
Reviews every front-desk conversation, not a sample
Call analytics
AI calls on the Enterprise plan from 15,000,000 UZS/mo · Call analytics on Start: up to 300 a month
How does AI take a patient from call to visit?
An AI employee for clinics is an AI platform that books patients by phone and chat and guides them to the visit. The front desk steps in where a human decision is needed.
Request
Call, Telegram or Instagram — one route
Price and doctor
Quotes your price list and free times
Booked in your medical CRM
The slot lands in the schedule, no manual entry
Prep note
Prep follows your clinic’s rules
Reminder
Asks to confirm the day before
Report ready
Says it’s ready; release follows your rules
Chat reminders — on every plan
Six steps: a request by phone or chat, price and the doctor’s free times, booking in the medical CRM, prep instructions, a reminder the day before, a message that the report is ready.
What does AI do, and what stays with doctors and the front desk?
AI takes calls, bookings and the questions that repeat all day. It does not touch diagnoses, test interpretation or prescriptions.
AI does it
- Takes calls when the front desk is busy
- Books, reschedules and cancels visits
- Sends the clinic’s prep instructions
- Reminds and asks to confirm the visit
- Answers on prices, addresses and hours
Doctors and front desk
- Worrying symptoms — straight to a person
- Test interpretation and prescriptions
- Discounts, refunds and disputed payments
- Complex bookings: surgery, case review, inpatient
Handoff with the call recording · patient data by role, with audit logs
Books a patient any hour — no front-desk queue
On the weekend the front desk is closed, but patients keep writing. They book wherever answers first.
- Books at night, on weekends and holidays
- Speaks and writes Uzbek, Russian and English
- Passes worrying symptoms to the duty administrator at once
- Patient data — encryption and role-based access
See how AI books patients into your clinic
On the demo call, AI books a patient with your doctors from your schedule. Then you connect and launch it yourself.
All you need is your doctor list, schedule and price list
Plugs into your stack
Medical CRM
- Medesk
- 1C
- Booking calendar
Telephony
- SIP line
- Your number
- Call forwarding
Channels
- Telegram
- Website
Data
- Stored in Uzbekistan
- Audit logs
- On-prem
Keep your number and medical CRM: AI answers when the front desk can’t
Typical scenario
Monday, 08:30, a queue for tests at the desk. The AI employee takes the booking calls, while the administrator checks in the patients who have arrived. The schedule already holds bookings made over the weekend.
A typical clinic scenario, not a customer review. Voice and conversation analytics run at a national medical centre; figures published after approval.
- 24/7patient booking
- 3 languagesby voice and chat
- 11+request channels
Frequently asked
I already have a front-desk admin — why AI?
The Zukko.AI AI employee doesn’t replace your administrator; it takes the work there are no hands for. It answers calls while there’s a queue at the desk, replies at night and on weekends, books, reschedules and sends visit reminders. Your administrator stays with patients in the clinic and gets only the unusual cases — with the conversation record, so nobody has to ask twice.
Is this expensive for a clinic?
The Start plan costs 699,000 UZS a month: compare that with half a second administrator’s salary and one empty doctor slot a day. It covers booking, reminders and answers in Telegram, Instagram and on your website. Call reviews on the Start plan are capped at 300 a month, and the Business plan lifts that limit. AI calls run on the Enterprise plan: from 15,000,000 UZS/mo with 2,200 minutes included, and 1,900 UZS per extra minute. We’ll pick the right plan on the demo.
I’m not technical — can I launch it myself?
Yes. A basic Zukko.AI launch takes from 2 hours, with no code and no spec. You upload your doctor list, schedule, price list and prep instructions, connect Telegram and Instagram, and AI starts booking patients. We set up the medical-CRM integration (for example, Medesk or 1C) and connect a network of branches ourselves, in up to 30 days.
How is patients’ personal data protected?
Patient data is stored in Uzbekistan with encryption, role-based access and audit logs, so you can see who opened a card and when. Administrators, doctors and AI see only what their role allows. For clinic networks and regulated data, deployment on your own infrastructure (on-prem) is available. AI tells patients their results are ready under the rules your clinic sets.
Can the AI book and reschedule an appointment?
Yes. The Zukko.AI AI employee shows the right doctor’s free times from your schedule and books the patient by phone, in Telegram, on Instagram or on your website. Rescheduling and cancelling happen in the same conversation, and the freed slot opens for booking straight away. If the visit needs preparation, AI sends your clinic’s instructions, for example: «fasting blood test».
Which languages does it use with patients?
Uzbek, Russian and English — in chat and by voice. AI follows the patient’s language mid-conversation, even if they start in Russian and switch to Uzbek. Voice runs on Zukko.AI’s own speech recognition and synthesis models. AI takes the names of services and tests from your price list and prep instructions, so patients hear your clinic’s terms.
Launch an AI employee in your clinic
On the demo call, we’ll show how AI takes a call, books with your doctors and reminds patients about the visit.
Launch from 2 hours · keep your medical CRM and number