AI employee for retail
The AI employee answers stock, price and delivery questions first, captures the contact, books the order and takes payment by Payme or Click inside the chat — and when a buyer goes quiet it brings them back with a reminder. A real conversation in free text across Instagram, Telegram, WhatsApp and your site, in three languages.
Connects to 1C, your warehouse and marketplaces. Demo — on your real conversations.
Where does retail lose the traffic it paid for?
Availability and price questions 24/7
Customers ask about stock, price and delivery around the clock, while the agent replies in business hours.
Abandoned carts
The buyer left to think it over — and without a reminder never returns, so the sale is lost.
Peaks during sales
In promotions the flow of DMs and comments overloads the team and replies fall behind.
Payment pulls people out of the chat
Sending them to a site or a manager to pay breaks the path, and some orders never reach checkout.
What AI does in your industry
Availability, price, specs
AI instantly answers about stock, price and product specs on any channel.
Picking and up-sell
Picks a product for the request and offers accessories or a higher model in the context of the chat.
Checkout and Payme/Click payment
Closes payment via Payme, Click, Uzcard or Humo right in the conversation — no site redirect.
Which agents close the gap
Inbox AI
Every channel 24/7 — Instagram, Telegram, WhatsApp and web — in one window.
Sales AI
Catalogue, picking, up-sell and in-chat payment — carries the chat to an order.
Comment Reply
Replies to Instagram comments and moves the discussion into DMs toward a purchase.
AI CRM
A customer’s order and request history — in a single card for repeat sales.
Call Analytics
QA across 100% of calls and root-cause analysis of lost purchases.
How does the AI carry a buyer from a DM to a paid order?
An AI employee for retail is an AI platform that answers buyers in every channel and carries the conversation to an order without an operator. The buyer writes in Instagram, Telegram, WhatsApp, on your site or under a post; the platform reads the question in free text, checks stock, price and delivery terms against your catalogue, and answers with specifics instead of “DM us”. It then suggests the product, captures the contact, books the order and sends a Payme or Click payment link without taking the buyer out of the chat. If the person goes quiet, the AI comes back on its own: it reminds about the cart, answers the objection and offers an alternative that is in stock. Every dialogue and order lands on the customer card, so the next sale does not start from zero. Conversations run in Uzbek, Russian or English, around the clock and through sale peaks. Basic scenarios go live from 2 hours.
- 01
A question in any channel
Instagram, Telegram, WhatsApp, the site and post comments land in one thread.
- 02
Stock and price
The AI checks the stock level and price against your catalogue and answers with specifics.
- 03
Selection and contact
It offers an in-stock alternative and captures the buyer's phone on the card.
- 04
Order and payment
It books the order and sends a Payme or Click link straight into the chat.
- 05
Back to the cart
It reminds about an abandoned cart and answers the objection without a manager.
- 06
Escalation to a manager
A disputed return or a wholesale request reaches a human with the full thread.
What does the AI do and what stays with the seller?
Each row is a chat-selling job: who owns it after rollout and where you verify the result in the interface.
The table scrolls sideways.
| Job | Human | AI employee | How to verify |
|---|---|---|---|
| Stock, price, delivery | Not involved | Answers from the catalogue in seconds | The thread and the product card in the catalogue |
| Booking an order | Wholesale and special terms | Assembles the order and the payment link | The deal card with the Payme or Click link |
| Abandoned cart | Sets the rules | Reminds and answers the objection | The automation log |
| Return and claim | Decision and compensation | Collects the facts and hands over history | The chat history on the customer card |
You set the limits: every AI action is switched on and off by a rule.
Every row is visible in the interface — verifying it takes no support ticket.
See the AI employee on your own dialogues
We go through your DM traffic and show which share of the orders is assembled without a seller.
The demo runs on your scenarios, with no connection to your live store.
Plugs into your stack
- Payme / Click
- Uzcard / Humo
- 1C
- Marketplaces
- Delivery
- Telegram
- Web
Connects to your checkout, 1C warehouse and marketplaces — orders and payments stay in one stack.
Typical scenario
A retail chain closes payment via Payme/Click right in the conversation and recovers abandoned carts with a reminder.
Anonymised typical scenario for a retail chain — exact figures published after approval.
Frequently asked
Does the AI answer questions about stock and price?
Yes. The AI checks the stock level, price and delivery terms against your catalogue and answers with specifics in seconds. The catalogue syncs with your system of record or marketplace, so a buyer never gets a price that no longer exists and a manager never recites the price list by hand.
Can the AI take payment inside the chat?
Yes. The AI assembles the order, confirms delivery and sends a Payme or Click payment link into the same thread. The buyer never leaves for the website and never drops the cart on the way, and a paid order appears as a CRM card with the whole conversation attached.
How does the AI recover an abandoned cart?
By your rule: if the buyer goes quiet, the AI reminds them about the order, answers the objection on price or timing and offers an in-stock alternative. You set the number of touches, the interval and the wording, and the outcome of every reminder is visible in the automation log.
Which channels does the AI employee work in?
Instagram, Telegram, WhatsApp, your site, comments under posts and the phone line — every enquiry lands in one thread with the buyer's order history. Conversations run in Uzbek, Russian or English, and the language switches inside the dialogue.
What happens during a sale peak?
The AI talks to an unlimited number of buyers in parallel, so the first reply is not postponed until the campaign ends. Sellers spend that time on wholesale, special terms and disputed returns — the work where a person makes the decision instead of repeating the same answer.
How long does rollout take and what do you need from us?
Basic scenarios — catalogue answers, order booking and reminders — go live from 2 hours. Integration with your system of record, warehouse and marketplaces takes up to 30 days. From your side we need channel access, an up-to-date catalogue and one person who approves the scenarios.
Launch an AI employee in your retail
We will show a demo on your products and channels — from an availability question to Payme/Click payment in chat.
Connects to 1C, your warehouse and marketplaces.