AI employee for airlines
Booking, changes, refunds and passenger support — 24/7 in three languages, in one conversation. No missed requests at peak.
Connects to booking systems and messengers. Pilot — on your real requests.
What slows growth
Request spikes
Sales and flight disruptions create a wave of questions agents simply cannot get through in time.
Multilingual passengers
Uzbek, Russian and English in one stream — switching languages slows the reply down.
Overnight requests with no agents
Flights and questions run around the clock while shifts are limited — at night the passenger waits.
Slow replies on Instagram and Telegram
The social-media queue grows, requests get lost, and frustration spills into public comments.
What AI does in your industry
Flight and booking status
AI answers flight, fare and baggage questions and instantly pulls up the passenger’s booking.
Changes and refunds
Helps change the date, process a refund and take payment — without leaving the conversation.
Passenger support 24/7
Replies in the same second on any channel and escalates only complex cases to an agent.
Which agents close the gap
Inbox AI
Every passenger channel 24/7 — Instagram, Telegram, WhatsApp, web and phone.
Sales AI
Ancillaries: baggage, seat selection, insurance and upgrades — offered in context.
Voice AI
Outbound voice notifications about flight status, delays and changes.
Call Analytics
QA across 100% of calls and root-cause analysis of passenger frustration.
AI CRM
Passenger history — bookings, requests and preferences — in a single card.
Plugs into your stack
- GDS / booking systems
- CRM
- Telephony
- Notifications
- Telegram
- Web
Connects to your booking system and passenger channels without a separate contract.
Typical scenario
At Uzbekistan Airways, AI answers passengers’ text requests — in messengers, with no queue, around the clock.
Uzairways as a reference: AI handles text requests. Client figures shared after approval.
Frequently asked
Which languages does the AI reply in?
Uzbek, Russian and English — in text and voice, switching language within a single conversation.
Which channels does it work in?
Instagram, Telegram, WhatsApp, web and phone — the passenger writes wherever they prefer, in one conversation.
Does it integrate with the booking system?
Yes. AI connects to GDS and booking systems via API to pull flight status and booking data.
Can it handle load peaks?
Yes. During sales and disruptions AI replies to thousands of passengers in parallel with no growing queue.
How long does launch take?
Basic scenarios launch from 2 hours; integration with the booking system takes up to 30 days.
Launch an AI employee in your airline
We will show a demo on your passenger-support scenarios — 24/7, in three languages and across every channel.
Connects to booking systems and passenger channels.