AI employee for logistics
Your dispatchers spend the day answering “where is my cargo?” while pickup requests and price quotes wait. The AI employee gives the stage by waybill, reschedules delivery and warns about delays before anyone asks.
Status comes from your system · claims go to a dispatcher
Customer: Hi. Where is my cargo? Waybill 4821316:18
AI employee: It’s on its way: 12 pieces, passed Kokand at 15:40. We’ll deliver tomorrow between 9:00 and 12:00.16:18
Customer: I won’t be there in the morning. Can it be after lunch?16:19
AI employee: There’s a slot tomorrow from 14:00 to 17:00. Shall I move it?16:19Move itAnother time
AI employee: Moved to 14:00–17:00. The driver will call 30 minutes before arrival.16:19
Waybill card
No dispatcher involved
What the AI didExample chat, not customer data
- Found by waybillNo. 48213 in your system
- Stage and windowKokand, tomorrow 9–12
- Open slots onlyfrom the driver schedule
- Rescheduled in chatcustomer confirmed
- Driver taskcall 30 min ahead
What slows a delivery service down?
Three dispatchers hold the line until the first delayed trip. After that, status questions push out new requests, and pickups wait for an answer.
A day in dispatchrequests per hour · 08:00–20:00
After one delay, the line is busy with “where is my cargo?” and requests waitIf customers hear about a delay before they ask, there is no wave of calls
Illustration, not a measurement: a day at a delivery service with three dispatchersA day in dispatch from 08:00 to 20:00, requests per hour. Three dispatchers handle up to 32 requests an hour. At 12:30 a trip to Karshi is delayed, and from 13:00 to 16:00 “where is my cargo?” questions double. New pickup requests and price quotes no longer fit on the line and wait for an answer.“Where is my cargo?” all day
One question keeps the dispatch line busy
A delay means a wave of calls
Customers learn of delays last and call themselves
Quotes keep waiting
“How much to Termez for 200 kg?” — answered an hour later
Rescheduling takes three calls
While the customer gets through, the driver drives for nothing
What AI does in your industry
Three dispatcher tasks the AI takes over. Dispatchers see every conversation and can step in at any moment.
Channels
- Website
- Telegram
What the AI does
- Quotes by your rates: weight, pieces, route
- Offers options: consolidated or express
- Books the pickup: address, window, contact
Result
A priced request lands in the dispatcher’s CRM
- I need to send 4 boxes from Tashkent to Bukhara, about 60 kg. How much?
- AIThere are two options:Quote · Tashkent → Bukhara · 4 pieces · 60 kgConsolidated2–3 days180,000 UZSExpresstomorrow290,000 UZS
- Consolidated. Pick it up tomorrow in Uchtepa before 12:00
- AIBooked: pickup tomorrow between 9:00 and 12:00, Uchtepa. The driver will call before arriving. Payment at pickup.
- Request No. 7720 · in CRM · driver task
Channels
- Telegram
- SMS
What the AI does
- Sees the stage change in your system
- Writes to the customer before they ask
- Offers a new window or a reschedule
Result
The customer knew in advance, no “where is my cargo?” call
- Waybill No. 51907 stage changed: “Loading delayed”
- AIHello Dilshod. Your cargo on waybill 51907 is delayed: the truck will leave the warehouse later. New time — today between 18:00 and 20:00. Does that work?Works for meMove to tomorrowWaybill No. 51907Acceptedthis morningLoading delayednowIn transit With you≈ 18:00–20:00
- That works, I’ll be there
- AINoted. I’ll message you when the truck leaves.
Channels
- Phone · inbound
What the AI does
- Finds shipments by phone number
- Speaks Uzbek, Russian and English
- Sends the tracking number by SMS
Result
Dispatchers are open for new requests
- Call languageUzbekRussianEnglish
- Assalomu alaykum, posilkam qayerda? Shu raqamga rasmiylashtirilgan.Hello, where is my parcel? It’s under this number.
- AIIkkita posilka topdim. Birinchisi kuryerda, soat 12:00 gacha yetkaziladi.I found two parcels. The first is with the courier and will arrive by 12:00.
- Ikkinchisi-chi?And the second?
- AIIkkinchisi omborda, ertaga joʻnatiladi. Trek-raqamlarni SMS qilib yuboraman.The second is at the warehouse and ships tomorrow. I’ll text you both tracking numbers.
- SMS · 2 tracking numbers and a status link
Which agents close the gap
Each AI agent takes its share of dispatch work. Connect the ones your service needs.
Inbox AI
Telegram, WhatsApp, Instagram and website in one inbox, answered 24/7
Inbox AIService AI
Status by waybill, window changes and quotes by your rates
Service AIVoice AI
Answers calls and calls the customer itself when there’s a delay
Voice AIAI CRM
Customer card: addresses, shipments, pickup arrangements
AI CRMCall analytics
Shows why a customer calls a second time
Call analytics
AI calls on the Enterprise plan from 15,000,000 UZS/mo · Call analytics on Start: up to 300 a month
How does the AI carry a delivery request from question to closure?
An AI employee for logistics is an AI platform that answers customers’ delivery questions in every channel and carries a shipment from request to handover. A dispatcher steps in where a human decision is needed.
Request
Takes it in any channel and quotes the price
Pickup
Gives the driver a task with address and window
Tracking number
Sends the number and a status link
In transit
Answers “where is my cargo?” from the system stage
Delay or reschedule
Warns first and offers a new window
Handover
Closes the shipment, history stays in CRM
One route for Telegram, website and phone — only the channel changes
Six steps: a request with a quote, pickup with a driver task, a tracking number for the customer, in-transit status answers, a delay warning with a new window, handover with history in CRM.
What does the AI do and what stays with the dispatcher?
The AI takes the questions that repeat all day. Dispatchers handle anything involving money, liability and agreements.
AI handles it
- Answers “where is my cargo?” by waybill or phone
- Quotes by your rates
- Books pickups
- Moves delivery to an open window
- Warns about delays
Dispatcher
- Damaged or lost cargo
- Claims and compensation
- Oversized cargo and unusual routes
- Rates and contracts with corporate clients
The AI hands over the case with waybill, chat and call recording: the dispatcher never asks the customer to repeat
Who answers “where is my order” at night and at peak season?
After a sale, shoppers ask about their orders until morning. The AI answers every one, and the shift starts with no queue.
The night after a sale · 22:37–07:09
- 22:37Has order 80431 not shipped yet?Packed, ships in the morning
- 23:52Can the courier come after 19:00?Set a 19:00–21:00 window
- 00:24How much is delivery to Nukus?Gave price and lead time
- 01:16The tracking link won’t openSent the link again
- 03:05Can I change the address to my office?Changed it before the courier left
- 05:48The parcel arrived crushed, what now?Took the photo, passed to a dispatcherto dispatcher
- 06:31Can I collect it at a pickup point?Assigned the Mirabad point
- 07:09Where is the courier? I was told by 8:00Courier is 20 minutes away
Dispatch morning · 08:00
8 questions overnight · 7 closed by the AI
Illustrative night feed, not customer data
- The parcel arrived crushed, what now?05:48 · Took the photo, passed to a dispatcher
- Answers at night and on weekends
- Handles peaks with no queue or extra shifts
- Writes in Uzbek, Russian and English
- Passes disputes to a dispatcher with photo and history
See the AI employee on your own requests
On the demo call, the AI answers by your waybill, quotes delivery by your rates and moves a window. Then you connect and launch it yourself.
All you need is your rate table and shipment statuses
Plugs into your stack
Records and warehouse
- WMS
- TMSvia API
- 1Cvia API
Channels
- Telegram
- Website
Telephony
- SIP
- Your number
- SMS
Tracking
- Status by waybill
- Tracking link
- Courier servicesvia API
The AI takes the stage from your system and never invents a status when data is missing
Typical scenario
A trip was delayed in the evening, and the AI told customers about the new window itself. In the morning, dispatchers handle two claims, not a queue of “where is my cargo?”
A typical delivery-service scenario, not a customer review. Figures are published after approval.
- 24/7delivery status
- 11+request channels
- 3 languagesof service
Frequently asked
Can the AI answer “where is my order”?
Yes. The Zukko.AI AI employee finds a shipment by waybill number, tracking number or the customer’s phone and gives the current stage and delivery window from your records system. The answer arrives in the channel the customer used: Telegram, WhatsApp, website or phone. If there is no fresh status in the system, the AI says so and passes the question to a dispatcher instead of inventing a stage.
How does it integrate with the warehouse and courier services?
Zukko.AI connects to your WMS, TMS or records system through an API and takes status from the source, not from a copy in a spreadsheet. If a partner courier service carries the shipment, status comes through its API. Basic scenarios launch from 2 hours. Our team sets up the full integration together with your IT, and with the warehouse and courier services it takes up to 30 days.
Which channels does the AI employee work in?
Telegram, WhatsApp, Instagram, website chat, SMS and phone all land in one inbox. Each customer has one card with addresses, shipments, waybills and pickup arrangements, so dispatchers don’t hunt for chats across tabs. The AI writes and speaks Uzbek, Russian and English and switches language when the customer does.
What happens during a seasonal peak or a sale?
In chats the AI answers every customer in parallel, so the queue doesn’t grow on the night after a sale or after a delayed trip. When the stage changes in your system, the customer gets a notice with a new window before they think to call. Meanwhile dispatchers handle what needs a person: damaged cargo, oversized loads, claims from corporate clients.
How does the AI hand a hard case to a human?
By your escalation rules. Damaged or lost cargo, claims, compensation and unusual routes go to a dispatcher with the waybill, chat, photos and call recording. The dispatcher sees the whole context and doesn’t make the customer repeat anything, and the conversation continues in the same channel from the same point. You decide which actions the AI takes itself and which it only hands over.
How long does rollout take and what do you need from us?
Basic scenarios — status, quotes, pickup requests and rescheduling — launch from 2 hours, with no integrator. From you we need your rate table, access to channels, a status export or your records system’s API, and one person who approves scenarios before they go live. Full integration with the warehouse and courier services takes up to 30 days.
Launch an AI employee in your logistics
On the demo call we’ll show how the AI answers by waybill, reschedules delivery and warns about delays before anyone asks.
Live from 2 hours · statuses from your records system