AI listens to 100% of your calls in Uzbek, Russian and English, scores every agent against one rubric and has the shift reviewed by morning. You coach on facts, not on a sample.
Connects to any PBX or recorder in hours; on-prem deployment for CIS banks. The module is available from the Business plan. The demo runs on 50 of your real calls.
Call analytics (speech analytics) by Zukko.AI is an AI platform that automatically transcribes and scores 100% of calls for contact centers and sales teams in Uzbekistan — in Uzbek, Russian and English. Every conversation gets a diarized transcript, an AQS (Agent Quality Score, 0–100) rated against a sales or support rubric, voice-tone analysis across 20 canonical tones, a predicted CSAT and conversion detection. It is automated call quality control: instead of manually sampling a few percent, every call is reviewed, and supervisors get a ready coaching report for every agent each morning. It connects to any telephony — a PBX, a provider or the Zukko Recorder app — in hours, without replacing your CRM. Uzbek is recognized including dialects and Uzbek-Russian mixing within a single phrase. Every scoring criterion is backed by a quote from the conversation, so any score can be checked against the recording. For a contact-center head this replaces sampling: the shift review is ready by morning, agent by agent.
How does the AI score call quality? Every call runs through the same pipeline, with no manual tagging.
Any PBX, carrier or recorder sends the recording to a single webhook — no custom adapters.
AI speech recognition with diarization — it knows exactly who said what.
A multi-step LLM pipeline classifies, scores against a rubric and extracts insights — aware of your company and customer context.
Dashboard, search, morning coaching and strategic reports — plus automatic updates in your CRM.
One rubric for the whole shift — nothing left to argue about: each criterion shows the quote it came from. Sales and support are scored on their own rubrics, automatically, on every call.
After every call the AI updates the CRM itself: tasks created, lead card filled, scoring current — nothing for managers to enter by hand.
Promised a callback or a proposal? The AI creates a task with a deadline in the CRM — no follow-up gets lost.
Name, product, intent, objections — data from the conversation lands in the lead card automatically.
Every call’s summary and score are saved to the lead’s history — the team and AI agents see the full context.
The call outcome feeds the scoring: hot leads rise to the top, deal risks surface immediately.
Not analytics for its own sake. Here is what changes in revenue, cost and churn — the question you will be asked when the budget goes upstairs.
Conversion and first-call-close by agent and product. Every +1% is more revenue from the same calls.
FCR is the biggest cost lever: every +1% removes repeat calls. Fewer escalations, fewer costly specialists.
Negative calls and angry tone surface instantly. Predicted CSAT finds the unhappy before they leave.
ASA, average wait time, peak heatmap. The Advisor pinpoints which 1–2 hours a week to reinforce for max ROI.
A fair AQS 0–100 instead of subjective reviews + daily coaching at zero manager time.
A complaint spike or category shift shows days before it hits revenue.
We’ll load 50 of your real calls — changing nothing in your telephony — and you’ll see for yourself what the AI hears in them.
Six strategic analyses — daily, weekly, monthly — tagged by priority: info, warning, critical.
How an agent’s style and behavior evolve over time
How many agents and when — by peaks and utilization
Emerging customer topics and complaints before they go systemic
Recent 3 days vs a prior-week baseline — per agent
What’s driving more calls: e.g. “billing +40% this month”
Which behavior actually drives conversion and satisfaction
Three ways to connect — all through one standard webhook, no custom adapters. Nothing changes in your telephony.
We connect your IP telephony operator — call recordings flow in for analysis automatically.
Any PBX or recorder — cloud or on-premise — sends recordings to a single ingest channel.
Zukko Recorder collects recordings from your managers’ smartphones and sends them for analysis — 100% of calls without a PBX or VoIP.
From a sales team of 5 managers with smartphones to a contact center with hundreds of agents: SMB connects from 2 hours, enterprise — up to 30 days. Every call lands in the same AI pipeline.
Data stored in Uzbekistan · numbers and names auto-masked · on-prem deployment for CIS banks
Need built-in telephony and calls straight from the CRM? VoIP telephonyRecording mobile callsAll integrations
Available on the App Store and Google Play
Updated: July 2026
Call analytics (speech analytics) by Zukko.AI is an AI platform that automatically transcribes, analyzes and scores 100% of your phone calls in Uzbek, Russian and English. Every conversation gets a diarized transcript, an AQS 0–100 quality score against a sales or support rubric, voice-tone analysis across 20 tones, a predicted CSAT and conversion detection, while supervisors get a 30+ metric dashboard and daily coaching reports for every agent. No manual QA, no sampling: the system reviews every call against one rubric.
Uzbek, Russian and English. We handle Uzbek including dialects and code-switching — when Uzbek and Russian are mixed in a single phrase. Transcription, analysis and reports work in all three; the language is detected automatically and switches mid-call.
Yes. Each company gets an isolated workspace, phone numbers and names are auto-masked, and data is stored in Uzbekistan. On-prem deployment is available for CIS banks.
Call analytics is a module on the Business plan and up — it isn’t included in the Start plan. This step of the cycle closes the cost of blind sampling: instead of 5% by hand, the AI reviews 100% of calls and instantly creates a follow-up task in the CRM so the takeaway from the conversation isn’t lost. The exact price depends on your call volume and plan — we’ll work it out on the demo; current plans are published on the Pricing page. For reference: manual QA reviews under 5% of calls with a dedicated team, while Zukko.AI covers 100% with no extra headcount — per call, that’s usually cheaper than manual review.
No. If you don't have VoIP or a PBX, the Zukko Recorder Android app collects the recordings your managers' phones already make and sends them for analysis.
From 2 hours for small and medium businesses: we connect your telephony (PBX or provider) or the Zukko Recorder app — and the AI starts analyzing calls the same day. For large contact centers with CRM integration and custom rubrics — up to 30 days.
Manual QA reviews under 5% of calls, and the score depends on which call the supervisor happened to pick. Zukko.AI reviews 100% against one rubric, backs every criterion with a quote from the conversation and hears voice tone — the irritation and churn risk that text alone misses.
Call quality control is fully automated: the AI scores every call against a 5-criteria rubric (sales — rapport, need discovery, value, objections, closing; support — problem understanding, solution, communication, process, efficiency), assigns an AQS 0–100 and rolls results into the dashboard and agent leaderboard. Each criterion shows the quote behind it, so a score can be checked against the recording and the agent sees what it was given for. Supervisors see weak calls immediately instead of after manual listening.
No, it’s not a replacement. Call analytics is a layer on top of your telephony and CRM: it connects to Sipuni (or any PBX) and enriches amoCRM records with transcription, quality scoring and churn risk. You don’t change your telephony or CRM.
Call tracking counts calls and sources: how many, from where, who didn’t get through. Speech analytics listens to the conversation itself — transcription, voice tone, quality scoring, objections and churn risk. Call tracking answers “which ad brought the call”, while speech analytics answers “what happened in the conversation and why the deal closed or fell through”. Zukko.AI is speech analytics: it scores every call against a rubric, detects conversion and surfaces problem conversations — and it sees call metadata (number, duration, time) too.
Three key differences: Uzbek out of the box — including dialects and Uzbek-Russian mixing within a single phrase; the analysis acts in your CRM — the AI creates tasks, fills the lead card and updates scoring instead of just building a report; data is stored in Uzbekistan, with on-prem deployment available for CIS banks.
We load 50 of your real calls — changing nothing in your telephony — and you see the scores, the tone and the review for every agent.
Onboarding from 2 hours · available from the Business plan · on-prem for CIS banks.