Multi-channel
All of a customer’s conversations across every channel — one thread with shared memory. If they wrote on Instagram and moved to WhatsApp an hour later, the AI remembers where you left off.
INBOX AI
One inbox for every channel
Instagram, Telegram, WhatsApp, Facebook Messenger, web chat, Email, SMS and more — in a single surface. The AI remembers the customer across every channel and takes the routine on itself: replies in 4 seconds, triages and prioritises requests, understands Uzbek voice notes and document photos. A human steps in where needed — with the full conversation context and a one-line summary.
4 secAI first reply11+ channelsin one inbox24/7no shift surcharges
HOW TO LAUNCH
You connect it and launch it yourself
No developers or integrators: connect your channels, upload your material and launch the AI employee. For small and mid-size business — from 2 hours, for large enterprise with integrations — up to 30 days.
Connect your channels
Instagram, Telegram, WhatsApp, web chat and more — in a couple of minutes via OAuth. A custom channel connects through the API.
Upload your material
Prices, catalogue, knowledge base and answer rules. The AI answers strictly from your material, with no made-up facts.
Launch the AI employee
It replies in 4 seconds in Uzbek, Russian and English, and triages, prioritises and tags requests itself.
Bring in your team
Managers step in where needed — with the full conversation context and a one-line summary.
CAPABILITIES
Multi-channel. Multi-language. Multi-modality
One customer conversation — wherever it starts and however they write.
Multi-language
Uzbek, Russian, English — within one conversation. The AI detects the customer’s language from the first message and replies in it, switching as the dialogue moves.
Multi-modality
Text, voice notes, document photos. The AI transcribes Uzbek speech and reads photographed documents — passport, receipt, waybill.
CHANNELS
Every customer channel — in one inbox
Instagram, Telegram, WhatsApp, Messenger, web chat, Email, SMS, MAX, YouTube, TikTok — each in the same conversation thread, with shared memory and one AI. Need a custom channel? Connect it via API.
- Web chat
- Facebook Messenger
- Telegram
- Telegram Direct
- SMS
- MAX
- YouTube
- TikTok
- API (custom channel)
MODULE
What’s inside Inbox AI
Six mechanics that turn a chat thread into a managed process.
Smart routing
Each conversation reaches the right agent by topic, language, customer segment and hour. VIP customers go to a senior manager; routine questions go to the AI.
Voice-to-Text
The AI turns Uzbek, Russian and English voice notes into text — it recognises local speech and dialects accurately. No agent listens to recordings by hand.
Image recognition
The AI reads a photo — passport, waybill, receipt or screenshot. It extracts the data and fills the record — no manual entry by a manager.
Sentiment detection
Customer tone — neutral, positive, irritation or churn risk — is detected on every message. Irritation flags a manager in real time.
Auto-tagging
Request type, product, source, funnel stage — tags are applied automatically by your CRM rules. No manual labelling after the shift.
Handoff to human
Handover to a manager — with full context: conversation history, a one-line summary, the suggested next step, open items in the cart.
MANAGEMENT
More than replies — channel management
The controls that make the inbox a real team tool.
Comment automation
The AI replies to comments under your Instagram and Facebook posts and DMs the author with details.
Business hours
Working hours per channel, Tashkent timezone. Off-hours, an auto-message and pre-chat form mean no request is lost.
CSAT
After each conversation the customer rates it — you see satisfaction by channel and agent.
Knowledge base
Attach a Help Center and the AI answers strictly from your material, no made-up facts.
Channel greeting
An auto-greeting on the first message — the customer sees they’ve been heard.
Team collaboration
Multiple agents on one inbox, conversation handoff, shared notes.
BEFORE / AFTER
The workflow before and after Inbox AI
Same team, same flow of requests — but without the manual grind.
| Stage | Before Zukko | With Zukko |
|---|---|---|
| First reply time | Tens of minutes, hours at peak | 4 seconds |
| Channel coverage | 3 windows, separate logins | 1 inbox, shared memory |
| Uzbek voice notes | Manager listens manually | The AI turns them into text in seconds |
| Document photos | Manager keys in data by hand | The AI reads it and fills the record |
| CRM data entry | After the shift, from memory | In real time, automatically |
| 24/7 coverage | Working hours only | Around the clock — no surcharges |
| Cost per conversation | A separate agent salary | Many times cheaper, no shift surcharges |
THE OUTCOME
What Inbox AI gives your team
First reply in seconds, every channel in one window, shifts with no surcharges.
4 secAI first reply
24/7no days off, no surcharges
11+channels in one inbox
See how the AI takes your customer from a message to a booking
We build a demo on your real conversations from Instagram, Telegram and telephony — see on your own data how much of an admin’s shift the AI covers, with no CRM rewrite.
FAQ
Frequently asked questions about Inbox AI
Updated: July 2026
Which channels connect to Inbox AI?
Instagram, Telegram, WhatsApp, Facebook Messenger, web chat, Email, SMS, MAX, YouTube, TikTok — all in one conversation thread with shared memory. Need a custom channel? We connect it via API. Voice calls live in the separate Voice AI module.
Does the AI understand Uzbek and voice notes?
Yes. The AI detects the customer’s language from the first message and replies in Uzbek, Russian or English, switching as the dialogue moves. It turns Uzbek voice notes into text accurately — including local speech and dialects.
How is Inbox AI different from a regular chatbot?
A chatbot answers from a script in one channel. Inbox AI is part of the platform: it remembers the customer across every channel, understands Uzbek voice notes and document photos, triages and prioritises requests itself, applies tags and hands off to a manager with full context, and writes every detail into the CRM record.
What happens when a human agent is needed?
The AI hands the conversation to a manager with full context: the message history, a one-line summary, the suggested next step and open items in the cart. Irritation or churn risk is flagged to a manager in real time. And the dialogue doesn’t die in the chat: the AI moves the customer to the next step of the cycle — it captures the phone number and hands it over to a call or a booking.
Can the AI make up an answer that isn’t in our material?
No. Attach a knowledge base or Help Center and the AI answers strictly from your material, with no made-up facts. Request type, product and funnel stage are tagged automatically by your CRM rules.
How long does it take to launch?
For small and mid-size business — from 2 hours, self-service: connect channels, upload material, launch the AI employee yourself. For large enterprise with integrations — up to 30 days.
Does Inbox AI only handle messaging, or is it part of the CRM?
Inbox AI is a module of the single Zukko.AI platform. Every conversation, tag and piece of data from document photos lands in the customer record in the CRM in real time — no manual entry by a manager after the shift.
How much does it cost and how fast is setup?
Plans are on the pricing page. For small and mid-size business setup is from 2 hours, self-service: connect channels, upload material, launch the AI employee yourself. For large enterprise with integrations — up to 30 days.
DEMO
Ready to see Inbox AI on your channels
We’ll show it running on your real Instagram in 30 minutes. No contracts to sign at this stage.
Onboarding from 2 hours · self-service · CIS banks and large enterprise.