AI employee for telecom operators
The AI employee absorbs routine subscriber traffic: it checks balance and tariff, explains connection terms, raises requests and tickets, walks a subscriber through “no internet” diagnostics, and passes an engineer only what truly needs a person. It works around the clock in Telegram, Instagram, WhatsApp, on your site and on the voice line — in Uzbek, Russian and English.
Connects to your billing and CRM. Demo — on your real requests.
What overloads an operator's contact centre?
A flow of routine requests
Balance, tariff and “no internet” make up most queries and overload the contact centre.
Queues and long waits
At peak and during outages the wait grows, and subscribers turn negative.
Requests around the clock
Connectivity is needed 24/7 while the contact centre answers in shifts.
Contact-centre cost
Hiring and training agents for peaks drains the budget, and quality stays uneven.
What AI does in your industry
Balance, tariff, remaining package
AI answers about balance, tariff and remaining package and helps switch the tariff.
Requests and tickets
Takes a connection or repair request, opens a ticket and reports its status.
Outage notifications
Reports maintenance and outages and the restoration time — in messengers and by voice.
Which agents close the gap
Inbox AI
Answers subscribers 24/7 across every channel — Telegram, Instagram, WhatsApp, web and phone.
Service AI
Balance, tariffs, requests and tickets — resolves routine requests without an agent.
Voice AI
Voice notifications about outages, maintenance and restoration times.
Call Analytics
QA across 100% of calls and root-cause analysis of requests and churn.
AI CRM
A subscriber card — tariff, requests and applications — in a single history.
How does the AI carry a subscriber request from question to ticket?
An AI employee for a telecom operator is an AI platform that takes subscriber enquiries in chat, on the website and on the voice line, and carries a routine request to an outcome without an operator. The subscriber asks in free text or by voice; the platform identifies the number, checks balance, tariff and service status in your billing, and answers with specifics instead of a link. A request for connection, a tariff change or an add-on is booked inside the dialogue and lands as a CRM card. On a “no internet” complaint the AI walks the subscriber through your diagnostic steps, and if the fault remains it raises a ticket and hands it to an engineer with the chat history, the call recording and the subscriber data. Conversations run in Uzbek, Russian or English, around the clock and through outage peaks. Basic scenarios go live from 2 hours; billing and CRM integration takes up to 30 days.
- 01
Request in a channel or on the line
The subscriber writes in Telegram, Instagram, WhatsApp or on the site, or calls — one thread.
- 02
Identifying the subscriber
The AI recognises the number and pulls the account, tariff and service status from billing.
- 03
Balance, tariff, terms
It answers with specifics on the account and tariff and explains connection terms.
- 04
Request and service
It books a connection, a tariff change or an add-on and creates a CRM card.
- 05
“No internet” diagnostics
It walks the subscriber through your checks and records the result in a ticket.
- 06
Escalation to an engineer
An unresolved case reaches a human with history, recording and subscriber data.
What does the AI close and what stays with people?
Each row is a subscriber-support job: who owns it after rollout and where you verify the result in the interface.
The table scrolls sideways.
| Job | Human | AI employee | How to verify |
|---|---|---|---|
| Balance and tariff | Not involved | Answers from billing in seconds | The thread with the subscriber number in Inbox |
| Request, tariff change | Non-standard terms | Books the request and the CRM card | The deal card and the connection task |
| “No internet” | Field visit and repair | Runs diagnostics and raises a ticket | The ticket with the diagnostic steps |
| Claim and recalculation | Decision and compensation | Collects the facts and hands over history | Call recording and chat on the card |
You set the limits: every AI action is switched on and off by a rule.
Every row is visible in the interface — verifying it takes no support ticket.
See the AI employee on your own enquiries
We go through your subscriber traffic and show which share of it closes without an operator.
The demo runs on your scenarios, with no connection to live billing.
Plugs into your stack
- Billing
- CRM
- Ticketing
- Telephony
- Telegram
- Web
Connects to your billing, CRM and ticketing — balance and requests come from one stack.
Typical scenario
A telecom operator moves routine balance and tariff requests to AI — the contact centre is offloaded and the subscriber gets an answer in seconds.
Anonymised typical scenario for a telecom operator — exact figures published after approval.
Frequently asked
Can the AI answer on balance and tariff?
Yes. The AI recognises the subscriber number, pulls the account, tariff and service status from your billing, and answers with specifics in seconds. The reply arrives in the channel the subscriber used, at any hour, with no wait in the contact-centre queue.
How does the AI handle a “no internet” complaint?
By your diagnostic scenario: the platform walks the subscriber through the checks and records the answers. If the fault clears on the line, no ticket is raised at all; if it does not, the AI raises a ticket with the collected facts and hands it to an engineer, so nobody repeats the story.
Does it integrate with billing and CRM?
Yes. Connection runs through the APIs inside your perimeter: billing, CRM, telephony and the ticket base. Subscriber data comes from the source rather than a copy. Basic scenarios run from 2 hours, and full billing and CRM integration takes up to 30 days.
What happens during an outage, when the line is overloaded?
The AI talks to an unlimited number of subscribers in parallel, so first-response time does not grow with the load. It reports the status in your own wording, logs the enquiries, and leaves people only the cases that need a decision rather than a repeated answer.
Which languages does the AI employee speak?
Uzbek, Russian and English — in chat and by voice on the line. The language switches inside a single conversation if the subscriber switches mid-dialogue. The voice layer runs on our own speech recognition and synthesis models for Uzbek and Russian.
How long does rollout take and what do you need from us?
Basic scenarios — balance, tariff, requests and notifications — go live from 2 hours. Integration with billing, CRM and the ticket system takes up to 30 days. From your side we need access to channels and systems, a list of routine enquiries and one person who approves scenarios.
Launch an AI employee in your telecom
We will show a demo on your subscriber-support scenarios — from a balance question to a connection request.
Connects to your billing, CRM and ticketing.