TELECOM

AI employee for telecom operators

Balance, tariff and “no internet” calls fill the line all day, and after an outage the queue grows in minutes. The AI employee answers subscribers from billing data, checks outages by area and books a technician, passing only the hard cases to an engineer.

Get a demo callContact us

Answers from your billing and monitoring · hard cases go to an engineer, call attached

Your telecom operator · support line, inboundSupport line, inboundNumber recognised · account 40218AI employee on the line08:12

  1. AI employee: Assalomu alaykum. Raqamingiz boʻyicha hisobingizni topdim, tarif «Uy 100». Qanday yordam beray?Hello. I found your account by your number, “Home 100” tariff. How can I help?

  2. Subscriber: Ertalabdan internet yoʻq. Routerda qizil chiroq yonib turibdi.No internet since this morning. The router has a red light on.

  3. AI employee: Chilonzor, 9-kvartalda avariya yoʻq. Routerni 10 soniyaga oʻchirib, qayta yoqib koʻring.No outages in Chilanzar, block 9. Switch the router off for 10 seconds and back on.

  4. Subscriber: Qildim, baribir qizil.Done, still red.

  5. AI employee: Demak, muammo liniyada. Ustaga ariza ochdim: bugun 14:00 dan 16:00 gacha. Tasdiqni SMS qilib yuboraman.Then it’s the line. I’ve booked a technician for today, 14:00 to 16:00. I’ll text you a confirmation.

Technician visit

No. 7731site visit

40218 · “Home 100”Chilanzar, block 9, building 21

  • Balance 86,000 UZS · not blocked
  • No outages in the area
  • Router restart did not help
Visit today14:00–16:00
Sent to ticketing · 08:14
SMS to subscribertechnician’s visit time

Sample conversation, not subscriber data

  • Known by numberaccount and tariff ready
  • Balance positiveno block for debt
  • Outage by areanone in block 9
  • Step-by-step checksrestart didn’t help
  • Technician bookedtoday, 14:00⁠–⁠16:00
24/7nights, peaks and outages3 languagesUzbek · Russian · Englishup to 30 daysbilling and CRM integration
INDUSTRY PAIN

What overloads an operator's contact centre?

The shift handles an ordinary morning until a node goes down. Then the line is taken up by one question whose answer is already known.

Weekday morningcalls to the line per half hour · 06:00–12:00

The queue runs from 07:30 to 10:30, and nearly all of it is about one outageBefore and after the outage, the shift copes

Illustration, not a measurement: a typical morning after a node outageA weekday morning from 06:00 to 12:00, calls to the line per half hour. The morning shift takes up to 60 calls per half hour. At 07:05 a node goes down, and from 07:30 there are more calls than the shift can take: subscribers wait in the queue and some hang up. Service is restored at 09:20, but until 10:30 people call about their routers. After that the line copes again. 06:00 — 14; 06:30 — 22; 07:00 — 41; 07:30 — 96; 08:00 — 142; 08:30 — 118; 09:00 — 84; 09:30 — 68; 10:00 — 71; 10:30 — 52; 11:00 — 44; 11:30 — 38.

  • Balance and package left

    The most common questions, with answers already in billing

  • “No internet”

    Agents walk every subscriber through the same steps

  • Nights and weekends

    Outages happen at night too, with two people on shift

  • Agent turnover

    A month to train, gone within six months

SCENARIOS

What AI does in your industry

Three agent tasks the AI takes over. Every action is written to billing and the subscriber card.

Channels

  • Telegram
  • WhatsApp
  • Website

What the AI does

  • Shows balance and remaining package from billing
  • Explains every charge by date
  • Adds and removes packages by your rules

Result

The subscriber understands the charge, the line stays free

Telecom operatorTelegram · 13:06
  • How many gigabytes do I have left? And why is my balance 4,300?
  • AIYou have 3.2 GB of 30 left. On 1 October we charged 69,000 UZS for the tariff and 15,000 UZS for the “+10 GB” package, which renews every month.Account“Mobile 20” + “+10 GB”4,300 UZS3.2 of 30 GBrenews 1 November
  • I don’t need the package any more
  • AII’ve turned off renewal of the “+10 GB” package from 1 November. Your tariff stays the same.
  • Change written to billing
Sample conversation
HOW ZUKKO HELPS

Which agents close the gap

Each AI agent takes its share of the shift’s work. Connect the ones your line needs.

  • Voice AI

    Takes calls on the line, gives repair times, announces maintenance on its own

    Voice AI

  • Inbox AI

    Telegram, Instagram, WhatsApp and web — one window, one subscriber history

    Inbox AI

  • Service AI

    Balance, packages, tariff changes and requests — straight into billing and ticketing

    Service AI

  • AI CRM

    Subscriber card: tariff, requests, tickets and call recordings

    AI CRM

  • Call Analytics

    Reviews every call and surfaces the reason of the week

    Call Analytics

AI calls on the Enterprise plan from 15,000,000 UZS/mo; contact-centre volume by contract

FULL CYCLE

How does the AI carry a subscriber request from question to ticket?

An AI employee for telecom operators is an AI platform that takes subscriber requests in messengers, on the website and on the line and carries them to a result in billing, CRM and ticketing. Below is the path of one home internet connection request.

  1. Question on Instagram

    “Is there internet in our building?” — answered at once

  2. Coverage map

    Checks the address for fibre in the building

  3. Tariff match

    Offers a tariff that fits the subscriber’s needs

  4. CRM request

    Opens a deal with the contract details

  5. Installation slot

    Books an open installer slot

  6. Line active

    Reminds of the visit, confirms activation

Same route for calls, Telegram and web: the channel changes, not the logic

Six steps: a subscriber question on Instagram, an address check against the coverage map, tariff match, a deal in CRM, an installer slot booking, a reminder and line activation.

DIVISION OF LABOUR

What does the AI close and what stays with people?

The AI takes the repetitive work: balance, tariff, first diagnostic steps and answers during outages. Engineers fix the line, agents settle disputes.

The AI does it

  • Answers on balance, charges and allowance
  • Changes tariffs and packages by your rules
  • Checks outages by area and gives a time
  • Runs diagnostics by your script
  • Books a technician with a visit slot

Agents and engineers

  • Site visits and line repair
  • Complaints, recalculation and compensation
  • Corporate clients and non-standard contracts
  • Number porting and change of owner

The agent gets the call recording and a short summary, so the subscriber doesn’t repeat themselves

You set the boundaries: every AI action is switched on by a rule

THE PEAK AFTER AN OUTAGE

Who holds the line when the queue grows and the subscriber waits?

When a node goes down, the whole area calls with one question. The answer is already known, yet everyone waits in one queue for it.

The same call at 07:51 during a node outage in Mirabad. If the subscriber is 43rd in the queue, after 14 minutes they hang up and post a complaint in the comments. If the AI employee picks up at once, the subscriber learns the repair will be done by 09:30 and a minute later is subscribed to a restoration SMS.
  • Picks up when agents are busy: one AI line is one conversation at a time
  • Takes outage status and timing from your monitoring
  • Tells subscribers when service is back
  • Agents get only calls with no outage behind them
NEXT STEP

See the AI employee on your own enquiries

On the demo call the AI answers on your tariff line-up and works through a “no internet” complaint with your diagnostic script. We’ll show which share of the flow leaves the line.

Get a demo callContact us

The demo runs on your scenarios, with no connection to live billing

INTEGRATIONS

Plugs into your stack

Billing and CRM

  • Billingvia API
  • CRMvia API
  • Ticketingvia API

Network

  • Outage monitoringvia API
  • Coverage map
  • Planned works

Telephony

  • SIP trunk
  • Your number
  • IVR
  • Call forwarding

Channels

  • Telegram
  • Instagram
  • WhatsApp
  • Website

Notifications

  • SMS
  • Telegram
  • Voice call

Balance comes from billing and outages from monitoring, so the AI’s answers match your systems

WHAT IT LOOKS LIKE

Typical scenario

The morning after a node outage. The AI closes the “when will it be fixed?” calls itself and sends an SMS when service is back. Agents handle subscribers who have no outage.

A typical telecom operator scenario, not a client testimonial. We publish figures after approval.

  • 24/7subscriber support
  • 3 languagesby voice and in chat
  • 11+request channels
QUESTIONS

Frequently asked

Can the AI answer on balance and tariff?

Yes. The Zukko.AI employee identifies the subscriber by number, pulls balance, tariff, remaining package and charge history from billing, and answers specifically: what is left, what was charged and when. Following your rules, it adds and removes packages and switches tariffs from the chosen date. The answer arrives in the channel where the subscriber asked.

How does the AI handle a “no internet” complaint?

First the AI checks the balance and any outages at the subscriber’s address. If the node is down, it gives the repair time and subscribes them to a restoration SMS. If not, it walks them through your diagnostic script. If the steps don’t help, it books a technician with a visit slot and the collected facts, so the subscriber never repeats the story.

Does it integrate with billing and CRM?

Yes. Zukko.AI connects via API to your billing, CRM, ticketing, telephony and network monitoring. The AI reads subscriber data directly from your systems and writes every action back. Basic scenarios launch from 2 hours; full billing and CRM integration takes up to 30 days. You do not need to change the line number.

What happens during an outage, when the line is overloaded?

The AI employee takes calls and messages while agents are busy and gives the outage status and repair time from your monitoring. It can warn a node’s subscribers before they call and tell them when service is back. Agents are left with subscribers who have no outage. Mass notifications are on every plan, and sending is paid from your balance.

Which languages does the AI employee speak?

Uzbek, Russian and English — in chat and by voice on the line. If a subscriber switches language mid-conversation, the AI follows. Voice runs on our own speech recognition and synthesis models for Uzbek, Russian and English. AI calls on the Enterprise plan from 15,000,000 UZS/mo; a telecom operator’s contact-centre volume is set by contract.

How long does rollout take and what do you need from us?

Basic scenarios — balance, tariff, requests and notifications — launch from 2 hours. Integration with billing, CRM, ticketing and monitoring takes up to 30 days. From you we need access to channels and systems, a list of typical requests, your diagnostic script and one person who approves the AI’s answers before launch.

TELECOM

Launch an AI employee in your telecom

On the demo call we’ll show how the AI answers on balance, checks outages by area and books a technician.

Get a telecom demo callContact us

Basic scenarios from 2 hours · billing integration up to 30 days