AI employee for restaurants and delivery
From 19:00 to 21:00 the line is busy: the guest hears ringing tones and orders from the delivery next door. When operators can’t keep up, the AI employee picks up, takes the order and sends a ticket to the kitchen.
Answers from your menu and stop list · hands complaints to a manager
AI employee: Assalomu alaykum, buyurtmangizni qabul qilaman. Nima tayyorlaylik?Hello, I’ll take your order. What can we cook for you?
Guest: Toʻrt kishilik osh va ikkita lagʻmon. Lagʻmon piyozsiz boʻlsin.Plov for four and two laghman. No onion in the laghman.
AI employee: Yozib oldim. Qayerga yetkazamiz?Got it. Where should we deliver?
Guest: Mirzo Ulugʻbek, Qorasuv-3, 14-uy.Mirzo-Ulugbek, Karasu-3, building 14.
AI employee: Jami 295 000 soʻm, 20:25 gacha yetkazamiz. Holatini SMS qilib yuboraman.295,000 UZS in total, delivered by 20:25. I’ll text you the status.
Kitchen ticket
- Example call, not client data
- Picked up at 0:15every operator was busy
- Answered in Uzbekin the guest’s language
- Modifier on the ticketlaghman, no onion
- Zone and timeMirzo-Ulugbek, by 20:25
- Ticket in iikokitchen has it at 19:44
Where does a delivery business lose orders?
Two operators hold the line all evening, until calls outnumber hands. Everything above that is ringing tones and guests calling the place next door.
Friday eveningincoming calls per half hour · 17:00–23:00
Ringing tones only from 19:00 to 21:00, the two busiest hoursFor the rest of the evening two operators keep up
Illustration, not a measurement: a Friday at a delivery with two operatorsFriday evening from 17:00 to 23:00, calls per half hour. Two operators take up to 20 calls per half hour. From 19:00 to 21:00 there are more calls: some guests hear ringing tones, some hang up. The rest of the time the line keeps up.Peak hour: the line is busy
The guest hears ringing and calls the next delivery
The same questions in Direct
«No coriander, please?», «Do you deliver to Yunusabad?» — all evening
«Where is my order?»
A wave of questions after dispatch, while new callers wait
No repeat order
The guest ordered once, and nobody reminded them
What AI does in your industry
Three operator jobs the AI takes over. Every conversation is visible, and you can step in at any moment.
Channels
- Telegram
- Instagram Direct
- Website
What the AI does
- Shows the menu as cards with prices
- Handles modifiers: sauce, spice level, portion
- Checks the address by zone and quotes delivery
Result
A paid order goes straight to the kitchen
- Do you have pumpkin samsa? Need 6 for the office
- AIYes, fresh from the tandoor. Sauce on the side?
- 6 pumpkin, sauce on the side. Yakkasaray, office on the 3rd floor
- AI72,000 UZS plus 12,000 delivery. We’ll be there by 13:20. You can pay now.Pay with Payme84,000 UZS
- Paid · Payme · order in the kitchen
Channels
- Instagram Direct
- Telegram
- Phone
What the AI does
- Pulls the status from iiko or R_keeper
- Names the courier and the arrival time
- Changes address or time by your rules
Result
The line stays open for new orders
- Order to Sergeli, waiting 40 minutes. Where is it?
- AIYour order was ready at 20:58 and courier Jasur is on his way. He’ll be with you around 21:25.Order statusAccepted20:34Ready20:58Courier on the waynowWith you≈ 21:25
- Ask him to call, I’ll come down
- AIDone: the courier will call 5 minutes before arrival.
Channels
- Telegram
- Instagram Direct
What the AI does
- Remembers the guest’s usual order and day
- Writes first, before the guest gets hungry
- Repeat orders in one tap
Result
The guest came back with no calls or promo codes
- Every Friday Nodira orders manti and chuchvara for the family
- AIGood evening, Nodira. Shall we repeat your Friday order: 12 manti and two chuchvara? Delivered by 19:00.RepeatChange
- Repeat it. And add a honey cake
- AIDone: 12 manti, 2 chuchvara, honey cake. 186,000 UZS, by 19:00 to your usual address.Repeat ordersame as last Friday186,000 UZS
Which agents close the gap
Each AI agent takes its own part of the operator’s job. Connect the ones your delivery needs.
Voice AI
Picks up when operators are busy and takes the order by voice
Voice AIInbox AI
Telegram, Instagram, WhatsApp and website in one window, replies 24/7
Inbox AISales AI
Suggests a drink or dessert with the order, by your rules
Sales AIAI CRM
The guest card fills itself: address, past orders, preferences
AI CRMCall analytics
Shows why a guest hung up without ordering
Call analytics
Voice AI is added to the Pro plan; call analytics — from the Business plan
How does the AI drive an order from the call to delivery?
An AI employee for delivery is an AI platform that takes orders by phone and in chat and carries them to the kitchen and the courier. A manager steps in where a human decision is needed.
Call
If operators are busy, the AI picks up
Menu and modifiers
Checks dishes against the stop list, confirms extras
Address and zone
Checks the district and quotes delivery
Payment
Cash to the courier or a Click link by text
Kitchen ticket
The order lands in iiko or R_keeper, no retyping
Delivery status
The guest gets texts: cooking, on the way, at the door
One route for calls, Telegram and the website; only the channel changes
Six steps: a call the AI picks up, menu and modifiers checked against the stop list, address and delivery zone, payment, a kitchen ticket in the back-office system, delivery status by text.
What does the AI do and what stays with the team?
The AI takes the phone at peak hour and the questions that repeat all evening. The kitchen cooks, the manager settles disputes.
The AI does it
- Takes calls when the line is busy
- Takes orders with modifiers
- Answers on menu, prices and zones
- Sends the ticket to the kitchen
- Answers «where is my order?» from the status
Kitchen and manager
- A complaint about a dish and compensation
- Banquets and large group orders
- Stop list: what the kitchen ran out of
- A late courier or a disputed delivery
Handed over with the call recording: the manager never asks the guest twice
Every ringing tone at peak hour is an order that went next door
A hungry guest doesn’t call back: they open the delivery next door. The order goes to whoever picks up first.
- Picks up when every operator is busy
- Speaks Uzbek, Russian and English
- Reads the order back before it hits the kitchen
- Hands complaints to a manager with the recording
See the AI employee on your own menu
On the demo call the AI takes an order from your menu, with modifiers and delivery zones. Then you connect and launch it yourself.
All you need is a priced menu and delivery zones
Plugs into your stack
Telephony
- SIP line
- Your number
- Call forwarding
Channels
- Telegram
- Website
Payments
- Payme
- Click
- Uzcard
- Humo
Back office
- iiko
- R_keeper
- Postervia API
Delivery
- Zones by district
- Your own couriers
- Texts to guests
No need to change your number or till: the AI sits as the last step in your telephony
Typical scenario
Friday, 19:30, both operators on the line. The AI employee takes the third call, and the order goes to the kitchen. The manager greets guests on the floor instead of holding a phone.
A typical delivery scenario, not a client review. We publish figures once agreed with the client.
- 24/7order taking
- 3 languagesby voice and in chat
- 11+contact channels
Frequently asked
Can the AI take an order by phone?
Yes. The Zukko.AI AI employee sits as the last step in your telephony: the call goes to your operators first, and if nobody answers within the seconds you set, the AI picks up. It confirms dishes, modifiers like «no onion», the address and the time, states the total and reads the order back. The Voice AI module is added to the Pro plan and billed per minute.
Does the AI integrate with iiko or R_keeper?
Yes, it is a ready-made integration. The menu, prices and stop list come from iiko or R_keeper, so the AI answers from current data. An accepted order reaches the kitchen as a ticket with no retyping, and the guest’s order status comes from the same place. Other back-office systems connect over an API. You don’t need to change your till or number.
Where does the AI take the menu, prices and delivery zones from?
From your own data. You upload the menu with prices in UZS, modifiers, the stop list and delivery zones across Tashkent districts at launch, or pull them from your back-office system. If a dish is on the stop list, the AI offers a substitute instead of selling what has run out. If an address is outside the zone, it says so right away, before payment.
What happens after the order is dispatched?
The AI answers «where is my order?», «how long will it take?» and «can I change the address?» from the status in your back-office system, in the same channel. The guest gets a text with a status link, and the line stays open for new orders. If the guest is unhappy, the AI passes the conversation to a manager with the recording and the reason. Repeat-order reminders start on the Business plan.
Which channels and languages does the AI employee work in?
Zukko.AI brings phone, Telegram, Instagram Direct, post comments, WhatsApp and website chat into one window. Each guest has one card with the address and past orders, so operators never hunt for a chat. The AI speaks and writes Uzbek, Russian and English and switches language to follow the guest.
How long does rollout take for a delivery business?
A basic Zukko.AI launch takes from 2 hours and needs no integrator. You upload the menu and delivery zones, connect Telegram and Instagram, set the rules for replies and handing over to a manager, and the AI starts taking orders. Call pick-up is set up once Voice AI is added. Only an integration with iiko or R_keeper takes up to 30 days.
Launch the AI employee in your delivery
On the demo call we’ll show how the AI picks up at peak hour, takes the order and sends a ticket to the kitchen.
Launch from 2 hours · keep your number and till