AI employee for restaurants and delivery
At peak hour every line is busy and the same questions pile up in Direct. The AI employee picks up the call when nobody answers within the allotted seconds and runs the conversation in Telegram, Instagram and on the website: it confirms the items, the address and the time, answers about the menu and the price and passes the order into your back-office system. In a live voice, in three languages, around the clock.
Connects to telephony, Telegram, Instagram and your back-office system. The demo runs on your menu.
Where does a delivery business lose orders?
Peak hour: the line is busy
In the twenty minutes with the most orders every operator is talking, and the guest goes where somebody picked up right away.
The same questions in Direct
«Can I have it without onion?», «how long is the wait?», «do you deliver to my district?» — the chat eats the shift while orders queue.
«Where is my order?» after dispatch
Status questions arrive in a wave after every dispatch and distract the people who should be taking new orders.
The guest ordered once and disappeared
Order history is not collected, nobody sends a reason to come back, and the repeat order goes to a competitor.
What AI does in your industry
Taking the order at peak hour
The AI stands as the last step of the call flow, confirms the items, the quantities and requests such as «without onion», states the amount and repeats the order back.
Address, zone and delivery time
It checks the address against your delivery zones, states the fee and the timing and warns when the address is outside the zone.
Order status and repeat order
It answers «where is my order» from the status, collects feedback after delivery and brings the guest back with an offer based on the previous order.
Which agents close the gap
Inbox AI
Telegram, Instagram, comments, the website and the phone — in one window, around the clock.
Voice AI
A live voice picks up the call at peak hour and takes the order without voicemail.
Sales AI
Offers a sauce, a drink or an extra in the context of the order — by your menu rules.
Campaigns
Guest return based on the previous order and offers by segment — in Telegram and Instagram.
AI CRM
The guest card — address, previous order contents and preferences — fills itself.
How does the AI drive an order from the call to delivery?
The AI employee for delivery is an AI platform that takes orders on every channel and brings them to the kitchen and the courier without an operator. In the call flow the platform stands as the last step: the call rings the team, and if nobody answers within the allotted seconds the conversation is taken by the AI employee rather than by voicemail. It speaks in a live voice in Uzbek, Russian or English, confirms the items, the quantities and requests such as «without onion», checks the address against your delivery zones, states the amount and the timing and reads the order back for confirmation. The same happens in chat: Telegram, Instagram Direct, post comments, the website chat. The collected order does not stay in the conversation: it becomes a CRM card with the request history, the channel and the tags and moves on through your process — into the back-office system, to the kitchen and to the courier. Follow-up questions — «where is my order», «how long», «can I change the address» — the AI closes itself from the order status, in the same conversation. After delivery it collects feedback and hands an unhappy conversation to a manager with the full history. Basic scenarios launch from 2 hours with no change of numbers or telephony; integration with the back-office system takes up to 30 days.
- 01
A call or a message
Phone, Telegram, Instagram, comments and the website converge into one conversation with the guest history.
- 02
Pick-up at peak hour
If the team has not answered within the allotted seconds, the conversation is taken by the AI employee, not voicemail.
- 03
Order contents and menu
It confirms items, quantities and requests, answers on availability and price and states the amount.
- 04
Address, zone and timing
It checks the address against the delivery zones, states the timing and sends a payment link in the chat.
- 05
Hand-off to kitchen and courier
The order becomes a CRM card and moves into the back-office system through your process.
- 06
Status, feedback, escalation
It answers «where is my order» from the status, collects feedback and gives a disputed case to a manager with the history.
What does the AI do and what stays with the team?
Every row is a delivery task: who runs it after rollout and where you verify the result in the interface.
The table scrolls sideways.
| Task | Team | AI employee | How to verify |
|---|---|---|---|
| A call at peak hour | Answers while someone is free | Picks up the conversation and takes the order | The call recording and the order card |
| Menu and zone questions | Keeps the menu and zones current | Answers from your menu and rules | Conversation history in the guest card |
| Hand-off to the kitchen | Cooks and assembles the order | Creates the card and passes it to the back office | The automation log |
| Complaint and refund | The compensation decision | Collects the substance and hands it to a manager | The conversation with history and reason tag |
You set the boundaries: any AI action is switched on and off by a rule.
Every row is visible in the interface — verification does not require a support ticket.
See the AI employee on your own menu
We will review peak hour across your calls and chats and show which share of orders the AI takes by itself.
The demo runs on your scenarios, with no connection to the live till.
Plugs into your stack
- iiko
- R_keeper
- Payme / Click
- Telephony
- Telegram
- Website
Connects to your back-office system and telephony over API — no need to change numbers or the till.
Typical scenario
At peak hour the AI employee takes the call: it confirms the items, the address and the time, states the amount and passes the finished order on through the process.
An industry scenario for delivery and restaurants. We do not publish client names or their figures.
Frequently asked
Can the AI take an order by phone?
Yes. In the call flow the AI stands as the last step: the call first rings the team, and if nobody answers within the allotted seconds the conversation is taken by the AI employee rather than by voicemail. It confirms the items, the quantities, requests such as «without onion», the address and the time, states the amount and reads the order back for confirmation.
Does the AI integrate with iiko or R_keeper?
Yes, the connection to a food-service back-office system runs over API: the menu, the stop list and the order are passed into your own loop rather than retyped by hand. The connector scope and the field list are agreed before rollout; if the required method is missing, the exchange is assembled through the universal webhook layer. No change of till or phone numbers is needed for this.
Where does the AI take the menu, prices and delivery zones from?
From your own source: the item catalogue, prices in soʻm, the stop list and the delivery zones are uploaded at rollout or pulled from the back-office system. So the answer carries the current item and the real delivery fee for the district rather than a generic phrase.
What happens after the order is dispatched?
The AI closes «where is my order», «how long» and «can I change the address» itself, from the order status and in the same conversation. After delivery it collects feedback, and a conversation where the guest is unhappy goes to a manager together with the request history and the reason tag.
Which channels and languages does the AI employee work in?
Phone, Telegram, Instagram Direct, post comments, WhatsApp and the website chat — every request lands in one queue with the guest history. The conversation runs in Uzbek, Russian or English, by voice and in chat, and the language switches inside the conversation.
How long does rollout take for a delivery business?
Basic scenarios — from 2 hours: we connect telephony and messengers, load the menu and the delivery zones and set the pick-up rules, the tone of answers and the hand-off to a manager. Integration with the back-office system and security requirements take up to 30 days. We need channel access, an up-to-date menu and a process owner.
Launch the AI employee in your delivery
We will show the demo on your menu and channels — from a picked-up call to an order in the back-office system.
Connects to telephony, Telegram, Instagram and your back-office system. Launch from 2 hours.