FOR SUPPORT

Support that replies in the same second

Routine questions tie up the line, and at night and at peak the queue grows. The AI answers from your knowledge base in every channel and hands complex cases to an agent along with the customer’s history.

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Sourced answers · complex cases to an agent with a summary

Unified inbox · support4 channels, one queue22:18
  • SardorWhat time do you open?Closed by AI
  • LolaWhere is my order 58190?Closed by AI
  • +998 90 … 41Change the delivery addressClosed by AI
  • NodiraMy refund for the cancellation hasn’t arrivedWith an agent

Nodira· Telegram · Uzbek

  1. Customer: Buyurtmani bekor qildim, pul qachon qaytadi?I cancelled my order. When will I get the money back?

  2. AI: Kartaga qaytarish 3 ish kunigacha boradi.A refund to your card takes up to 3 business days.Knowledge base › Refunds and cancellations, item 2

  3. Customer: 5 kun oʻtdi, pul yoʻq.It’s been 5 days and no money.

Ticket #2481passed to an agent

SummaryCancellation refund not received after 5 days

Order 58213UzcardUzbek3 requests · 2 channels

Malika, 2nd line · took it at 22:19

  • Sample request, not client data
  • One queue4 channels together
  • Knowledge-base answerlinks to the item
  • Customer’s languageUzbek in the chat
  • Outside the rulesstraight to a person
  • Ticket with a summaryno re-asking
24/7nights, weekends and peaks11+ channelsin one queuefrom 2 hoursto launch, enterprise up to 30 days
A day on the line

Where support loses time and customers

By day the line keeps up; in the evening and overnight, requests pile up until morning. Every wait is a reason to go to a competitor.

Illustration of a typical day, not client data. Illustration of one day on the line from 08:00 to midnight and overnight. By day the shift keeps up with requests and the first reply is instant. At lunch, in the evening after 18:00 when half the shift has left, and overnight with one agent on duty, requests go into the queue and the first reply is pushed to the morning.

  • Long wait for a reply

    First reply after tens of minutes, the customer leaves first

  • No context at hand

    History scattered across channels, the agent re-asks

  • Overnight requests with no agents

    Nights and weekends, one agent on duty

  • High cost and churn

    You train an agent, three months later they quit

The path of a request

How does AI support answer customers around the clock?

The AI gathers requests from every channel into one queue and replies in the same second in the customer’s language. It closes routine cases itself and passes complex ones to an agent with the history.

  1. A request in any channel

    Instagram, Telegram, WhatsApp, website, call

  2. The AI reads the question and language

    Uzbek, Russian, English

  3. An answer from your knowledge base

    With a source link

  4. Ticket and resolution time

    Status visible to the customer and the team

  5. Complex cases — to an agent

    With a summary and the full history

  6. Every conversation reviewed

    Tone, script, reason for contact

Step order follows your own procedures

Six steps of a request: the customer writes or calls in any channel; the AI reads the question and the language; it answers from your knowledge base with a source link; it opens a ticket with a resolution time; complex cases go to an agent with a summary and the history; every conversation is reviewed for tone, script and reason for contact.

Routine requests

Which requests the AI closes on its own

Each tab is one frequent question in its own channel. The AI takes the answer from your systems and knowledge base.

Channel

  • WhatsApp

What the AI does

  • Finds the order by number or phone
  • Replies with the status from your system
  • Sends an update itself when the status changes

Result

The agent doesn’t open three windows for a status

RustamWhatsApp · 14:05
  • Buyurtmam qayerda? 60417Where is my order? 60417
  • AIOrder 60417 is with the courier, arriving today by 18:00Order 60417Paid09:40With couriernowDeliveredby 18:00
  • Closed by AI · data from your system
Example chat
Support agents

What exactly does AI close for a support team?

Six modules of one platform. Switch on the ones you need, add the rest later.

  • Inbox AI

    Every channel in one queue, replies in the same second

    Inbox AI

  • Service AI / Help Desk

    Tickets, resolution times, rule-based escalation

    Service AI / Help Desk

  • AI CRM

    Customer history from every channel in one card

    AI CRM

  • Voice AI

    Takes calls in a natural voice, in three languages

    Voice AI

  • Call Analytics

    Reviews 100% of conversations: tone, script, reasons

    Call Analytics

  • Security

    Role-based access, audit logs, data masking

    Security
AI and agents

What the AI does and what stays with the team

The AI takes the stream of repeat questions. Agents handle complex cases, and the manager runs the rules and quality.

AI employee

  • Answers routine questions 24/7
  • Takes answers from the knowledge base
  • Opens a ticket and tracks the deadline
  • Writes a summary for the agent
  • Reviews every call and chat

Agents

  • Resolve complex and disputed cases
  • Approve compensation and exceptions
  • Get the conversation with its history

Support manager

  • Changes answer rules without a developer
  • Adds to the knowledge base from reviews
  • Sees SL and quality across the team

The customer asks for a person or the question falls outside the rules — the conversation goes to an agent with a summary. You set the escalation rules

24/7

Replies 24/7 — any hour, any language

One request at 02:10, two outcomes. Without AI the customer waits for the shift; with AI they get an answer right away.

One Telegram request at 02:10: the card is blocked and the customer can’t pay for the order. Without AI the message waits for the shift, the agent’s first reply comes at 09:40, and the customer has already paid elsewhere. With AI the reply comes in the same second, the AI offers another payment method from the knowledge base, and the order is paid.

Sample request, times are illustrative

  • First reply with no queue, at any hour
  • Uzbek, Russian and English in one conversation
  • Nights and weekends without extra shifts
  • Complex cases to an agent in the morning, with a summary
Before and after

What changes in support once AI is live?

Four changes the manager sees on the dashboard. The team and the ticketing system stay as they are.

WhatWITHOUT ZUKKOWITH ZUKKO
First replyTens of minutes in the queueIn the same second
Working hoursWeekdays, 9:00–18:0024/7, nights and weekends
ContextThe agent re-asksSummary and history in the card
Quality controlA sample of calls100% of conversations reviewed
Next step

We’ll show it on your requests

Right on the demo call, we’ll build answers from your knowledge base to the routine questions your line gets.

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INTEGRATIONS

Plugs into your stack

Channels, tickets and telephony stay yours. The platform connects to them via API.

Channels

  • Instagram
  • Telegram
  • WhatsApp
  • Web
  • E-mail
  • SMS
  • Phone

Your systems

  • Help Desk and tickets
  • CRM
  • Telephony, any PBX
  • Knowledge base

No ticketing system? The platform runs requests itself

How teams launch

How teams launch AI in support

“We start with nights and overflow: the AI takes the requests the shift has no one for. The day line works as before, and the manager sees every conversation in the log.”

A typical launch scenario, not a client testimonial

Uzbekistan Airways — AI answers text requests

  • from 2 hourschannels and knowledge base, SMB
  • up to 30 daysenterprise: tickets, telephony, access rights
  • 11+channels in one queue

AI calls on the Enterprise plan from 15,000,000 UZS/mo; contact-centre volume by contract

QUESTIONS

Frequently asked

Does the AI close requests itself or hand them to an agent?

Routine requests — price, order status, opening hours, booking and rescheduling — are closed by the AI, which carries the ticket to a resolution. If a question falls outside your rules or the customer asks for a person, the conversation moves to an agent with the full message and call history attached.

Which channels does AI support work in?

Instagram, Telegram, WhatsApp, website chat, e-mail, SMS and the phone line — every request lands in one inbox instead of seven separate apps. Customers write wherever it suits them and can continue in another channel without losing context: history belongs to the customer card, not to the channel.

Does it integrate with our ticketing system?

Yes. The platform connects to your help desk, CRM and telephony through the API: tickets, statuses and conversation history sync both ways, and telephony works with any PBX. The API and webhooks work from the Business plan, and we build custom integrations on Enterprise by quote.

Which languages does the AI answer in?

Uzbek, Russian and English, in writing and in voice. The language is detected from the first customer message and switches inside a single conversation, so a customer can start in Uzbek and continue in Russian. The AI replies in the language of the request and keeps the context.

How long does it take to launch AI in support?

You launch the SMB scenario yourself: connect the channels, upload the knowledge base and the answering rules — from 2 hours to the first reply a customer receives. An enterprise setup with ticketing, telephony and role-based access takes up to 30 days, including the security review.

How do we control the quality of AI answers?

Every conversation and every call stays in the system: call analytics scores tone, script adherence and the reason behind each request across 100 % of conversations, not a sample. You change the answering rules yourself, without a developer, and audit logs show who changed them and when.

FOR SUPPORT

Launch AI in your support team

We’ll run the demo on your requests: answers from the knowledge base, handoff to an agent and quality review.

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Connects to your channels and tickets · launch from 2 hours