AI employee for telecom operators
Subscriber support, tariffs and balance, requests and tickets — 24/7 across every channel. Takes the flow of routine requests off the contact centre.
Connects to your billing and CRM. Pilot — on your real requests.
What slows growth
A flow of routine requests
Balance, tariff and “no internet” make up most queries and overload the contact centre.
Queues and long waits
At peak and during outages the wait grows, and subscribers turn negative.
Requests around the clock
Connectivity is needed 24/7 while the contact centre answers in shifts.
Contact-centre cost
Hiring and training agents for peaks drains the budget, and quality stays uneven.
What AI does in your industry
Balance, tariff, remaining package
AI answers about balance, tariff and remaining package and helps switch the tariff.
Requests and tickets
Takes a connection or repair request, opens a ticket and reports its status.
Outage notifications
Reports maintenance and outages and the restoration time — in messengers and by voice.
Which agents close the gap
Inbox AI
Answers subscribers 24/7 across every channel — Telegram, Instagram, WhatsApp, web and phone.
Service AI
Balance, tariffs, requests and tickets — resolves routine requests without an agent.
Voice AI
Voice notifications about outages, maintenance and restoration times.
Call Analytics
QA across 100% of calls and root-cause analysis of requests and churn.
AI CRM
A subscriber card — tariff, requests and applications — in a single history.
Plugs into your stack
- Billing
- CRM
- Ticketing
- Telephony
- Telegram
- Web
Connects to your billing, CRM and ticketing — balance and requests come from one stack.
Typical scenario
A telecom operator moves routine balance and tariff requests to AI — the contact centre is offloaded and the subscriber gets an answer in seconds.
Anonymised typical scenario for a telecom operator — exact figures published after approval.
Frequently asked
Can the AI answer about balance and tariff?
Yes. AI pulls balance, tariff and remaining package from billing and answers in seconds.
Does it open requests and tickets?
Yes. AI takes a connection or repair request, opens a ticket and reports its status.
Does it integrate with billing and CRM?
Yes. The platform connects to billing, CRM and ticketing via API for your stack.
Which channels does it work in?
Telegram, Instagram, WhatsApp, web and phone — the subscriber writes wherever they prefer, in one conversation.
How long does launch take?
Basic scenarios launch from 2 hours; integration with billing and ticketing takes up to 30 days.
Launch an AI employee in your telecom
We will show a demo on your subscriber-support scenarios — from a balance question to a connection request.
Connects to your billing, CRM and ticketing.