Every channel
DMs, post comments, Telegram, WhatsApp — one thread with shared memory. Asked the price on Instagram, carried on in WhatsApp — the AI remembers the basket and where you left off.
INBOX AI
A DM no longer waits until morning
You already paid for this lead — in ads or to a blogger. The AI replies in Instagram DMs, in the comments under your posts and in Telegram within 4 seconds — in Uzbek and Russian, by text and by voice note. It takes the phone number, confirms the item and opens the record in your CRM itself. In the morning you open a funnel, not thirty unread messages: who asked the price, who is ready to order, who already paid.
4 secreply in the DM11+ channelsin one window24/7nights, weekends, peak season
HOW TO LAUNCH
You launch it yourself, without an integrator
No developer, no contractor: connect Instagram and Telegram over OAuth, upload your price list and launch the AI employee. Small and mid-size business — from 2 hours; large enterprise with integrations — up to 30 days.
Connect DMs and Telegram
Instagram, Telegram, WhatsApp, web chat and more — in a couple of minutes over OAuth. A custom channel connects through the API.
Upload prices and catalogue
Prices, stock, delivery terms and answer rules. The AI answers strictly from your material, with no made-up facts.
Launch the AI employee
It replies in 4 seconds in Uzbek, Russian and English, takes the number and opens the CRM record itself.
Bring in a manager
A manager steps in only where needed — with the conversation history and a one-line summary.
CAPABILITIES
Every channel. Every language. Any format
One customer, one conversation — wherever and however they write.
Every language
Uzbek, Russian, English — within one conversation. The AI detects the customer’s language from the first message and replies in it, switching as the dialogue moves.
Any format
Text, voice notes, photos. The AI transcribes Uzbek speech and reads photos — an order screenshot, a payment receipt, a waybill.
CHANNELS
Every customer channel — in one inbox
Instagram and Telegram first, then WhatsApp, Messenger, web chat, Email, SMS, MAX, YouTube, TikTok. Each in the same conversation thread, with shared memory and one AI. Need a custom channel? Connect it via API.
- Web chat
- Facebook Messenger
- Telegram
- Telegram Direct
- SMS
- MAX
- YouTube
- TikTok
- API (custom channel)
MODULE
What’s inside Inbox AI
Six mechanics that turn the evening pile of unread messages into a managed funnel.
Smart routing
Each conversation reaches the right agent by topic, language, customer segment and hour. A wholesale order goes to a senior manager; “how much is it?” goes to the AI.
Voice-to-Text
The AI turns Uzbek, Russian and English voice notes into text — it recognises local speech and dialects accurately. Nobody listens to recordings between orders.
Image recognition
The AI reads a photo — an order screenshot, a payment receipt, a waybill, a passport. It extracts the data and fills the record with no manual entry.
Sentiment detection
Customer tone — neutral, interested, irritated or at risk of leaving — is detected on every message. Irritation flags a manager in real time.
Auto-tagging
Item, lead source, funnel stage, basket total — tags are applied automatically by your CRM rules. No manual labelling after the shift.
Handoff to human
Handover to a manager — with full context: conversation history, a one-line summary, the suggested next step, open items in the cart.
MANAGEMENT
More than replies — channel management
The controls that mean a shop no longer needs a dedicated person on chat.
Comment automation
Someone asks the price under a post — the AI replies in the comment and DMs the author with details. Comments stop sinking.
Business hours
Working hours per channel, Tashkent timezone. Off-hours, an auto-message and pre-chat form mean no request is lost.
CSAT
After each conversation the customer rates it — you see how the AI and every manager reply.
Prices and knowledge base
Attach your catalogue and Help Center — the AI answers strictly from your material, no made-up facts.
Channel greeting
An auto-greeting on the first message — the customer sees they’ve been heard.
Team collaboration
Multiple managers on one inbox, conversation handoff, shared notes.
BEFORE / AFTER
Your DMs before and after Inbox AI
The same ad budget and the same team — but no lead burns out.
| Stage | Before Zukko | With Zukko |
|---|---|---|
| Answering “how much is it?” | In the morning — after they bought elsewhere | 4 seconds, at any hour |
| Comments under posts | They sink; half go unanswered | The AI replies and DMs the author |
| Uzbek voice notes | A manager listens between orders | The AI turns them into text in seconds |
| Order photos and screenshots | A manager keys in data by hand | The AI reads it and fills the record |
| CRM data entry | In the evening, from the chat and from memory | In real time, automatically |
| Nights and weekends | Requests wait until morning | Answered around the clock — no surcharges |
| Peak season | Hiring people for a month | The AI holds the flow without hiring |
THE OUTCOME
What Inbox AI gives a shop
Answers in seconds, every channel in one window, a CRM filled in without you.
4 secreply in the DM
24/7nights, weekends, peak season
11+channels in one inbox
DEMO CALL
Hear the AI agent — it calls you on its own
Leave a number — the demo call runs in Uzbek or Russian.
Get a demo call
It takes 2 minutes — nothing to connect or set up.
FAQ
Frequently asked questions about Inbox AI
Updated: August 2026
Which channels connect to Inbox AI?
Instagram (DMs and comments under posts), Telegram, WhatsApp, Facebook Messenger, web chat, Email, SMS, MAX, YouTube, TikTok — all in one conversation thread with shared memory. Need a custom channel? We connect it via API. Voice calls live in the separate Voice AI module.
Does the AI understand Uzbek and voice notes?
Yes. The AI detects the customer’s language from the first message and replies in Uzbek, Russian or English, switching as the dialogue moves. It turns Uzbek voice notes into text accurately — including local speech and dialects. This is exactly what global platforms do not do: the Uzbek voice is our own technology.
How is this different from a button-based bot builder?
A builder pushes the customer through buttons and lives in one channel — which is exactly why people get annoyed by it. Inbox AI understands free text, voice notes and photos, remembers the customer across every channel, carries them through to a number and an order, and writes the data into the CRM record. Anything complex goes to a manager, not to “sorry, I didn’t understand that”.
What happens when a human agent is needed?
The AI hands the conversation to a manager with full context: the message history, a one-line summary, the suggested next step and open items in the cart. Irritation or churn risk is flagged in real time. The dialogue itself does not stall: the AI captures the phone number and passes it to the next step of the cycle — a booking or a call. Outbound AI voice calls are made by the AI itself on the Enterprise plan; on other plans the number goes to a manager.
Can the AI make up an answer that isn’t in our material?
No. Attach your price list, catalogue or Help Center and the AI answers strictly from your material. If there is no answer, the conversation goes to a manager rather than being invented. Item, lead source and funnel stage are tagged automatically by your CRM rules.
How long does it take to launch?
For small and mid-size business — from 2 hours, self-service: connect the channels, upload the price list, launch the AI employee yourself. No integrator or contractor needed. For large enterprise with integrations — up to 30 days.
Do DM enquiries land in the CRM automatically?
Yes. Inbox AI is a module of the single Zukko.AI platform: conversations, tags, the customer’s number and data from document photos land in the CRM record in real time. No copying orders from chats into a spreadsheet in the evening — the funnel from ad click to payment builds itself.
How much does it cost and what is in the plan?
Start — 699,000 UZS per month, Business — 1,190,000, Pro — 1,990,000. Enterprise — by agreement. AI call analysis and agent self-learning start on the Business plan; outbound AI voice calls are Enterprise. For small and mid-size business, launch is from 2 hours, self-service.
DEMO
Let’s go through your DMs in 30 minutes
We’ll take your real Instagram and Telegram and show how the AI replies, takes the number and opens the record in the CRM. No commitments at this stage.
Onboarding from 2 hours · launch without an integrator · Uzbekistan Airways among our clients.