AI employee for logistics
The AI employee takes over delivery questions: it answers “where is my order” in seconds, pulls the tracking number and current stage from your system, books new requests with the address and delivery window, and warns about delays and courier arrival — around the clock, in Telegram, Instagram, WhatsApp, on your site and by phone.
Connects to your WMS, warehouse and courier services. Demo — on your real requests.
What slows a delivery service down?
“Where is my order” non-stop
Most requests are about delivery status, and agents drown in identical queries.
Overnight and weekend requests
Delivery runs around the clock while support only answers on shift — the customer is left without a status.
Manual tracking across several systems
The agent looks for the order in the warehouse, with the courier and in spreadsheets, and the reply drags on.
Peaks in season and sales
At peak the volume of requests and delivery questions overloads the contact centre.
What AI does in your industry
Order status and tracking
AI answers “where is my order”, pulling the tracking number and delivery stage from your system.
Request intake and processing
Takes a delivery request and confirms the address and time right in the chat.
Delivery notifications
Reports the status, a delay and courier arrival — in messengers and by voice.
Which agents close the gap
Inbox AI
Answers 24/7 across every channel — Telegram, Instagram, WhatsApp, web and phone.
Service AI
Order status, tracking, request intake and resolving delivery questions.
Voice AI
Voice notifications about delivery status, delays and courier arrival.
AI CRM
A customer’s order and request history — in a single card for repeat deliveries.
Call Analytics
QA across 100% of calls and root-cause analysis of delivery complaints.
How does the AI carry a delivery request from question to closure?
An AI employee for logistics is an AI platform that receives delivery enquiries in every channel and carries them to an outcome without an operator. The customer writes in Telegram, Instagram, WhatsApp or on your site, or calls; the platform reads the question in free text, finds the order by number, phone or address, and returns the tracking number, stage and expected arrival time from your own system of record. A new request it books itself: address, date, delivery window and payment method go into a CRM card and a courier task. When the status changes, the customer is notified in chat or by voice before they think to ask. Conversations run in Uzbek, Russian or English, day and night, weekends and seasonal peaks included. A hard case — a damage dispute, a return, a non-standard address — goes to a dispatcher together with the chat history, the call recording and the order data. Basic scenarios go live from 2 hours; integration with your warehouse and courier services takes up to 30 days.
- 01
Request in any channel
The customer writes in Telegram, Instagram, WhatsApp or on the site, or calls — one thread.
- 02
Finding the order
The AI locates the order by number, phone or address in your system of record.
- 03
Status and tracking
It returns the delivery stage, the tracking number and the expected arrival time.
- 04
New request
It books the delivery: address, date, window and payment — the card lands in the CRM.
- 05
Notifications
It reports packing, delays and courier arrival in chat or by voice.
- 06
Escalation to a dispatcher
A damage dispute or a return goes to a human with history and the call recording.
What does the AI do and what stays with the dispatcher?
Each row is a delivery-support job: who owns it after rollout and where you verify the result in the interface.
The table scrolls sideways.
| Job | Human | AI employee | How to verify |
|---|---|---|---|
| “Where is my order” | Not involved | Answers in seconds from your system | The thread with the order number in Inbox |
| Taking a request | Non-standard addresses | Books the request and the CRM card | The deal card and the courier task |
| Notifications | Sets the rules | Sends packing, delay and arrival | The automation log |
| Damage claim | Decision and compensation | Collects the facts and hands over history | Call recording and chat on the card |
You set the limits: every AI action is switched on and off by a rule.
Every row is visible in the interface — verifying it takes no support ticket.
See the AI employee on your own requests
We go through your delivery enquiries and show which of them close without an operator.
The demo runs on your scenarios, with no connection to your live system.
Plugs into your stack
- WMS / warehouse
- Courier services
- Tracking
- Telephony
- Telegram
- Web
Connects to your warehouse, tracking and courier services — delivery status comes from one stack.
Typical scenario
A delivery service moves the flow of “where is my order” questions to AI — the status arrives in seconds and the contact centre is offloaded.
Anonymised typical scenario for a logistics company — exact figures published after approval.
Frequently asked
Can the AI answer “where is my order”?
Yes. The AI finds the order by number, phone or address in your system of record and returns the tracking number, the current stage and the expected arrival time within seconds. The answer arrives in the channel the customer used, at any hour — at night, at the weekend and during a seasonal peak.
How does it integrate with the warehouse and courier services?
The platform connects to your WMS, tracking and courier services through the APIs inside your perimeter, so a status comes from the source rather than a copy. Our team sets it up with your IT: basic scenarios run from 2 hours, and full warehouse integration takes up to 30 days.
Which channels does the AI employee work in?
Telegram, Instagram, WhatsApp, your website, email and the phone line — every enquiry lands in one thread alongside the customer's order history. Conversations run in Uzbek, Russian or English, and the language switches inside the dialogue if the customer switches mid-conversation.
What happens during a seasonal peak or a sale?
The AI talks to an unlimited number of customers in parallel, so the queue does not grow with the load. Dispatchers spend that time on work that genuinely needs a person: damage disputes, non-standard addresses and arrangements with corporate clients.
How does the AI hand a hard case to a human?
Through an escalation rule: a damage dispute, a return or a non-standard delivery goes to a dispatcher together with the chat history, the call recording and the order data. The person sees the whole context and does not make the customer start again — the conversation continues from the same point.
How long does rollout take and what do you need from us?
Basic scenarios — statuses, request intake and notifications — go live from 2 hours. Integration with the warehouse, tracking and courier services takes up to 30 days. From your side we need access to the channels and the system of record, plus one person who approves the scenarios.
Launch an AI employee in your logistics
We will show a demo on your delivery scenarios — from a “where is my order” question to an arrival notification.
Connects to your warehouse, tracking and courier services.