AI employee for logistics
Order status, delivery tracking and notifications — 24/7 across every channel. Connects to your warehouse and courier services.
Connects to your WMS, warehouse and courier services. Pilot — on your real requests.
What slows growth
“Where is my order” non-stop
Most requests are about delivery status, and agents drown in identical queries.
Overnight and weekend requests
Delivery runs around the clock while support only answers on shift — the customer is left without a status.
Manual tracking across several systems
The agent looks for the order in the warehouse, with the courier and in spreadsheets, and the reply drags on.
Peaks in season and sales
At peak the volume of requests and delivery questions overloads the contact centre.
What AI does in your industry
Order status and tracking
AI answers “where is my order”, pulling the tracking number and delivery stage from your system.
Request intake and processing
Takes a delivery request and confirms the address and time right in the chat.
Delivery notifications
Reports the status, a delay and courier arrival — in messengers and by voice.
Which agents close the gap
Inbox AI
Answers 24/7 across every channel — Telegram, Instagram, WhatsApp, web and phone.
Service AI
Order status, tracking, request intake and resolving delivery questions.
Voice AI
Voice notifications about delivery status, delays and courier arrival.
AI CRM
A customer’s order and request history — in a single card for repeat deliveries.
Call Analytics
QA across 100% of calls and root-cause analysis of delivery complaints.
Plugs into your stack
- WMS / warehouse
- Courier services
- Tracking
- Telephony
- Telegram
- Web
Connects to your warehouse, tracking and courier services — delivery status comes from one stack.
Typical scenario
A delivery service moves the flow of “where is my order” questions to AI — the status arrives in seconds and the contact centre is offloaded.
Anonymised typical scenario for a logistics company — exact figures published after approval.
Frequently asked
Can the AI answer “where is my order”?
Yes. AI pulls the tracking number and delivery stage from your system and answers the status in seconds.
Does it integrate with the warehouse and couriers?
Yes. The platform connects to WMS, tracking and courier services via API for your stack.
Which channels does it work in?
Telegram, Instagram, WhatsApp, web and phone — the customer writes wherever they prefer, in one conversation.
Can it handle seasonal peaks?
Yes. At peak AI replies to thousands of customers in parallel with no growing queue.
How long does launch take?
Basic scenarios launch from 2 hours; integration with the warehouse and couriers takes up to 30 days.
Launch an AI employee in your logistics
We will show a demo on your delivery scenarios — from a “where is my order” question to an arrival notification.
Connects to your warehouse, tracking and courier services.