AI employee for airlines
The AI employee answers the passenger first: it confirms flight status and booking details, helps change the date, process a refund and pay for extra baggage or a seat — right inside the chat. A live free-text conversation in Instagram, Telegram, WhatsApp, on the website and by phone, around the clock and in three languages.
Connects to booking systems and messengers. Demo — on your real requests.
Where does an airline lose passenger requests?
Request spikes
Sales and flight disruptions create a wave of questions agents simply cannot get through in time.
Multilingual passengers
Uzbek, Russian and English in one stream — switching languages slows the reply down.
Overnight requests with no agents
Flights and questions run around the clock while shifts are limited — at night the passenger waits.
Slow replies on Instagram and Telegram
The social-media queue grows, requests get lost, and frustration spills into public comments.
What AI does in your industry
Flight and booking status
AI answers flight, fare and baggage questions and instantly pulls up the passenger’s booking.
Changes and refunds
Helps change the date, process a refund and take payment — without leaving the conversation.
Passenger support 24/7
Replies in the same second on any channel and escalates only complex cases to an agent.
Which agents close the gap
Inbox AI
Every passenger channel 24/7 — Instagram, Telegram, WhatsApp, web and phone.
Sales AI
Ancillaries: baggage, seat selection, insurance and upgrades — offered in context.
Voice AI
Outbound voice notifications about flight status, delays and changes.
Call Analytics
QA across 100% of calls and root-cause analysis of passenger frustration.
AI CRM
Passenger history — bookings, requests and preferences — in a single card.
How does the AI take a passenger from a flight question to a completed service?
The AI employee for airlines is an AI platform that receives passenger requests in every channel and carries the question to a resolution without an operator. The passenger writes in Instagram, Telegram, WhatsApp, on the website or calls; the platform reads the free-text question, finds the booking by reference and surname and answers with specifics: flight status, fare, baggage allowance, refund terms. It then helps change the date, process a refund, add baggage, a seat or insurance, and sends a payment link without pulling the passenger out of the chat. When a flight is delayed or moved, the AI warns the affected passengers by message or voice and immediately takes rebooking questions. A complex case goes to an operator together with the request history and booking details. The conversation runs in Uzbek, Russian or English, around the clock and at peak. Basic scenarios launch from 2 hours; booking-system integration takes up to 30 days.
- 01
A request in any channel
Instagram, Telegram, WhatsApp, website and phone converge into one conversation with the passenger history.
- 02
Booking and flight status
The AI finds the booking by reference and surname and answers on flight status, fare and baggage.
- 03
Change and refund
It helps change the date, processes a refund and explains fare terms in plain words.
- 04
Ancillaries and payment
It offers baggage, a seat or insurance and sends the payment link straight into the chat.
- 05
Disruption notice
On a delay the AI warns the affected passengers itself and takes rebooking questions.
- 06
Escalation to an operator
A disputed compensation goes to a human together with the request history and booking details.
What does the AI do and what stays with the operator?
Each row is a passenger-support job: who owns it after rollout and where you verify the result in the interface.
The table scrolls sideways.
| Job | Human | AI employee | How to verify |
|---|---|---|---|
| Flight status and booking | Not involved | Answers from booking data in seconds | The conversation in the passenger card |
| Date change and refund | Non-standard fares | Takes a standard request through to payment | Request card with the payment link |
| Baggage, seat, insurance | Sets the offer rules | Offers it in the context of the chat | Automation log |
| Delay or cancellation | Compensation decision | Warns passengers and collects questions | Notification and chat history |
You set the limits: every AI action is switched on and off by a rule.
Every row is visible in the interface — verifying it takes no support ticket.
See the AI employee on your own requests
We go through your passenger chats and show which share of the requests closes without an operator.
The demo runs on your scenarios, with no connection to the live booking system.
Plugs into your stack
- GDS / booking systems
- CRM
- Telephony
- Notifications
- Telegram
- Web
Connects to your booking system and passenger channels without a separate contract.
Typical scenario
In aviation, AI answers passengers’ text requests — in messengers, with no queue, around the clock.
An industry scenario: AI handles text requests. We publish neither client names nor their figures.
Frequently asked
Does the AI answer questions about flight status and bookings?
Yes. The AI finds the booking by reference and surname, confirms flight status, fare and baggage allowance and answers in seconds in the same channel the passenger wrote in. The data comes from your booking system over an API, so an operator no longer retells what the system already shows.
Can the AI change a date or process a refund?
It owns a standard request end to end: it explains the fare terms, picks an available date, processes the change or refund and sends the payment link into the chat. Non-standard fares, disputed cases and compensation stay with the operator — you set the rule for where that line runs.
How does the AI work during a delay or cancellation?
Following your rule, the AI warns the affected passengers by message or voice, explains the cause and the options and immediately takes rebooking questions. The wave of requests is handled in parallel instead of forming a queue, and every notification is visible in the automation log.
Which channels and languages does the AI employee work in?
Instagram, Telegram, WhatsApp, the website, comments under posts and the phone — every request converges into one conversation with the passenger history. It runs in Uzbek, Russian or English, the language switches inside the conversation, and an operator picks the chat up where the AI left it.
Does the AI integrate with the booking system?
Yes. The platform connects to GDS and internal systems over an API: flight status, booking data and ancillaries come from your source rather than a separate copy. The list of fields and permitted actions is agreed before launch, and the exchange runs over a protected channel.
How long does launch take and what do you need from us?
Basic scenarios — flight and booking answers, request intake and notifications — launch from 2 hours. Integration with the booking system and telephony takes up to 30 days. From your side we need channel access, the fare rules and a person who signs off the scenarios.
Launch an AI employee in your airline
We will show a demo on your passenger-support scenarios — 24/7, in three languages and across every channel.
Connects to booking systems and passenger channels.