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AI employee for retail

Your ads bring people in, they ask “price?” and “do you have a 42?”, and the reply comes an hour later — after they have bought elsewhere. The AI employee answers in seconds in DMs and comments, books the order and sends a payment link.

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Answers from your catalogue and stock · hands the tricky ones to a seller

Instagram · comments → DirectAI employee online19:20

Your storeAd

sardor.run Price? Got a 42?19:20

Your store Size 42 is in stock. We've sent the price and size chart to your DMs. AI reply · 19:20

  1. AI employee · 19:20Here's the pair from the post. We deliver anywhere in Uzbekistan — shall I book it?Aero running shoes, white489,000 UZS4041424342 — 3 pairs leftOrder
  2. Buyer · 19:21Go ahead. Delivery to Samarkand
  3. AI employee · 19:21Done: size 42, delivery to Samarkand in 2–3 days. You can pay by the link.Pay with Click · 489,000 UZS
  4. PaidOrder #1048 in CRM
  • Example chat, not customer data
  • Question under an adprice and size 42
  • Reply in commentsthen on to DMs
  • Stock from cataloguesize 42: 3 pairs left
  • Click linkpay without leaving chat
  • Order in CRM#1048 · Samarkand
from 699,000UZS a monthfrom 2 hoursto launch, no integratorPayme · Clickpayment in chat
INDUSTRY PAIN

Where does retail lose the traffic it paid for?

Your ads run all day, and questions arrive faster than a manager can reply. A buyer who waits more than five minutes is often already browsing another store.

A day of an ad campaignquestions in DMs and comments · 10:00–24:00

23 of 93 questions got a reply within 5 minutes45 of the other 70 came after 18:00, once the shift was over

Illustration, not a measurement: a typical day for a store with one managerA day of an ad campaign from 10:00 to 24:00: 93 questions in DMs and comments. 23 got a reply within 5 minutes. Most questions came between 19:00 and 22:00, after the manager's shift had ended.

  • You can't check your manager's work

    Chats get lost, not every one reaches payment

  • Abandoned carts

    They asked “how much?” and went quiet, nobody follows up

  • Sale-day peaks

    DMs and comments overflow, and hiring for a month doesn't pay

  • Your customer base lives in old chats

    No way to announce new arrivals: contacts are scattered

SCENARIOS

What AI does in your industry

Three seller jobs the AI takes over. You see every chat and step in whenever you like.

Channels

  • Website
  • Instagram Direct
  • Telegram

What the AI does

  • Answers on stock, colour and specs from your catalogue
  • Offers an alternative when the item is out
  • Suggests an accessory to go with it

Result: An order with an add-on — on the buyer's card

Electronics storewebsite chat · 14:10
  • Do you have this phone with 256 GB in blue?
  • AI employeeBlue 256 GB is out right now. We have black and silver.Smartphone, 256 GBblack — 5 pcs · silver — 2 pcs3,290,000 UZS
  • Black, please
  • AI employeeAdd a case and a screen protector? 89,000 UZS for both.AddNo thanks

Cartphone + case and protector · 3,379,000 UZS

Example chat
HOW ZUKKO HELPS

Which agents close the gap

Each module takes one part of a seller's job off your hands. Switch on the ones your store needs.

  • Inbox AI

    DMs, Telegram, WhatsApp and your site in one window, replies 24/7

    Inbox AI

  • Sales AI

    Carries the chat to payment and suggests an add-on

    Sales AI

  • Comment Reply

    Replies under posts and ads, then moves the buyer to DMs

    Comment Reply

  • AI CRM

    The buyer card fills itself: orders, size, address

    AI CRM

  • Call Analytics

    Shows why a buyer didn't place the order

    Call analytics on Start: up to 300 a month

    Call Analytics
FULL CYCLE

How does the AI carry a buyer from a DM to a paid order?

An AI employee for retail is an AI platform that answers buyers in every channel and carries the conversation to a paid order. A manager steps in only where a human decision is needed.

  1. Question

    They write in DMs, comments, Telegram or on your site

  2. Stock

    The AI checks stock and price in the catalogue

  3. Picking

    Offers a size, colour or in-stock alternative

  4. Contact

    Asks for a phone number and delivery address

  5. Payment

    Sends a Payme or Click link into the chat

  6. Order in CRM

    Order, payment and chat — on the buyer's card

One route for DMs, comments and the site; only the channel changes

Six steps: a question in a channel, stock and price check, picking, contact and address, payment link, order in the CRM with the chat attached.

DIVISION OF LABOUR

What does the AI do and what stays with the seller?

The AI takes what repeats a hundred times a day. Discounts, wholesale and disputes stay with people.

The AI handles

  • Answers on stock, price and delivery
  • Picks a size or in-stock alternative
  • Replies under posts and moves buyers to DMs
  • Books the order and sends a payment link
  • Fills the buyer card and order history

Stays with the seller

  • Wholesale and special terms
  • Discounts beyond your rules
  • Returns, exchanges and complaints
  • Non-standard delivery

Handover with the full chat: the seller never asks the buyer twice

NIGHT SHIFT

Who answers the buyer while your team sleeps or works the floor?

Your ads keep running at night, and buyers won't wait until morning. The AI answers each one, and in the morning the manager finds orders ready.

22:00–09:00

  1. 22:14Got the oversized hoodie in grey?Order booked
  2. 22:47How much is delivery to Namangan?Gave price and timing
  3. 23:26Can I return it if it doesn't fit?Explained the terms, order booked
  4. 00:08Is the bag from the photo still available?Order booked
  5. 00:51Need 30 for the office — any wholesale price?Passed to the manager
  6. 01:33Is the discount still on?Order at sale price
  7. 02:40Do you have the jumpsuit for a 2-year-old?Order booked
  8. 06:58What time will my order arrive?Gave the delivery time
  9. 07:42Wrong colour arrived, what now?Collected photos, passed to the manager
  10. 08:19I'll take the perfume — can I pay by Humo card?Payment link, order
  11. 08:44Do you do gift wrapping?Order with gift wrap

09:00 · the manager opens the CRM

7 orders, 2 questions to decide

The AI closed the rest overnight

  • Need 30 for the office — any wholesale price?00:51 · Passed to the manager
  • Wrong colour arrived, what now?07:42 · Collected photos, passed to the manager
  • Replies in seconds, at night and on holidays
  • Handles a sale-day peak without seasonal hires
  • Writes in Uzbek, Russian and English
  • Leaves wholesale and complaints to the manager
NEXT STEP

See the AI employee on your own dialogues

On the demo call the AI answers your buyers' questions from your store's catalogue. Then you connect and launch it yourself.

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All you need is a catalogue with stock and Instagram access

INTEGRATIONS

Plugs into your stack

Channels

  • Instagram
  • Telegram
  • WhatsApp
  • Website

Payments

  • Payme
  • Click
  • Uzcard
  • Humo

Back office

  • 1C
  • Warehouse
  • Marketplaces
  • Delivery

Questions, orders and payments in one window, with no new software for the team

TYPICAL SCENARIO

Typical scenario

The ads went live in the morning, and by evening DMs and comments are full of questions from the whole campaign. The manager opens the CRM and works through paid orders instead of answering “price?” for the hundredth time.

A typical scenario for an Instagram store, not a customer review. Figures published after approval

  • 24/7replies in DMs and comments
  • 4ways to pay in chat
  • 11+sales channels
QUESTIONS

Frequently asked

Does the AI answer questions about stock and price?

Yes. The Zukko.AI AI employee checks stock, price, sizes and delivery terms against your catalogue and replies in seconds in DMs, comments, Telegram, WhatsApp and on your site. If the size is out, it offers an in-stock alternative. When the catalogue is linked to 1C or your warehouse, the AI sees current prices and stock and never offers something already sold.

Can the AI take payment inside the chat?

Yes. The AI puts the order together, confirms the delivery address and sends a Payme, Click, Uzcard or Humo payment link into the same chat. The buyer doesn't go to a website or wait for a manager. Payment is marked on the order, and the order with the full chat appears in the CRM at once. All the manager does is hand it to the courier.

How does the AI recover an abandoned cart?

By your rule. If a buyer asked the price and went quiet, the AI checks the item is still in stock, reminds them about it in the same channel and answers “too expensive” or “too slow”. You set the interval, the number of reminders and the wording, and the result of each reminder shows in the log. Cart reminders are on every plan.

Which channels does the AI employee work in?

Zukko.AI brings Instagram Direct, comments under posts and ads, Telegram, WhatsApp and your website chat into one window. Each buyer is one card with their order history, so a seller never hunts for a chat across tabs. The AI replies in Uzbek, Russian or English and switches language when the buyer does.

What happens during a sale peak?

The AI answers everyone at once, so during a sale no buyer waits in a queue and you don't need seasonal hires. The only limit on volume is your plan's tokens, and you can add a token pack for the month of the campaign. Meanwhile your sellers deal with wholesale, special terms and disputed returns.

How long does rollout take and what do you need from us?

A basic Zukko.AI launch takes from 2 hours and needs no integrator. You upload a catalogue with prices and stock, connect Instagram and Telegram, set your delivery and payment rules, and the AI starts answering buyers. The Start plan is 699,000 UZS a month. Only integration with 1C, a warehouse or marketplaces takes up to 30 days.

RETAIL

Launch an AI employee in your retail

On the demo call we'll show how the AI answers in DMs and comments, picks products and takes payment.

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Live from 2 hours · you connect it yourself, no integrator