Zukko.AI connects Telegram, Instagram and WhatsApp to your CRM as one layer: messages, comments and requests from all three channels are gathered into a single inbox and attached to the customer record, and the AI employee answers the same second. The customer writes wherever suits them — you run the whole conversation in one window and lose no requests.
Why connect channels to a CRM
In Uzbekistan sales and enquiries come through messengers: Instagram and Telegram are the main channels, WhatsApp is secondary. While each channel lives on its own, managers switch between apps, lose conversations and cannot see who has written before.
Once the channels are connected to the CRM, the gap closes: every message lands in a shared inbox, and the customer’s history is assembled in one record — no matter where they wrote.
How it works
- You connect your Telegram, Instagram and WhatsApp accounts to Zukko — no change of numbers or usernames.
- Incoming messages and comments flow into the single inbox and are attached to the customer record in the CRM.
- The AI employee answers the same second — in Uzbek, Russian or English — or hands the conversation to a manager.
- The whole exchange, the request and the deal status stay in the CRM.
Comments under posts and reels are not lost either: they are picked up by the comment module and moved into a private conversation.
What each channel is for
| Channel | Role in Uzbekistan | What connects |
|---|---|---|
| Primary for the storefront and enquiries | Direct, comments, story replies | |
| Telegram | Primary for conversation and repeat sales | Private messages, bot, groups |
| Secondary, for confirmations and orders | Incoming messages, notifications |
All three channels converge into one CRM — the customer never notices any “switching”, and you see a single history. How the whole integration layer is built is covered in the AI-CRM integration guide.
What the business gets
- Not a single lost request — every channel in one inbox, nothing falls between apps.
- An answer the same second — the AI employee replies around the clock, at night and at weekends included.
- One customer record — the whole history from Instagram, Telegram and WhatsApp in one place.
- A fast start — onboarding from 2 hours with access ready; for a large business, up to 30 days.
Frequently asked questions
Can all three channels be connected to one CRM
Yes — Telegram, Instagram and WhatsApp are gathered into a single inbox and attached to a shared customer record.
Do we have to change our number or account
No — your current accounts and numbers are connected, and customers write to exactly where they wrote before.
Are comments under posts handled
Yes — Instagram comments are picked up and moved into a private conversation instead of being lost in the feed.
Which language does the AI employee answer in
Uzbek, Russian or English — depending on how the customer wrote.
How long does connection take
Onboarding takes from 2 hours with access ready; for a large business, up to 30 days.