AI CRM

End of shift — and the CRM filled itself

Your rep types nothing in: the AI listens to the call, reads the chat and writes the name, phone number, source, amount and status into the record itself. No evening spent “finishing the CRM”, no end-of-day report — the pipeline already shows what is actually happening. The AI CRM is included in every plan: you pay for AI usage, not for the CRM.

AI CRM in every plan · live in 2 hours

Leads on a kanban board: the AI created each card from a conversation and sorted it by stage
Screenshot · Leads on a kanban board: the AI created the cards from conversations
~2 secfirst reply to a lead24/7AI on call1record across every channel
DEFINITION

What is an AI CRM?

An AI CRM is a CRM where the AI, not the rep, fills the customer record: it listens to calls, reads chats from Instagram, Telegram and web chat, writes contacts, amounts and statuses, and scores the lead by your rules. Manual entry disappears from the end of the day — the rep is left with the conversation and the decision, and the manager sees the pipeline as it really is.

  • The AI fills the record — from calls and chats
  • One customer instead of four records in four channels
  • The AI CRM is included in every plan — from Start up
STATUS QUO

The CRM gets filled in at night, from memory

All day the rep is on calls and in the DMs — there is no time to type. Some touches never reach the record at all, and the manager looks not at the pipeline but at whatever got written down.

Logging the day into the CRM adds an hour to the shift, so it gets skipped.

While the rep is dialling, the warm lead in the DMs goes cold.

Follow-ups live in the rep's head — alongside 60 open deals.

CRM CORE

One customer, every channel

Instagram, Telegram, a call and a Payme/Click payment are one customer, not four records in four windows. The rep opens the conversation and sees at once who this is, where they came from and what was said yesterday.

  • One customer record across all channels — no duplicates
  • The AI fills the record: contacts, source, history, status
  • “CRM health” shows where the data is slipping
  • The AI CRM runs from the Start plan — no extra CRM fee
  • Import and export with no plan limits
Lead card: the AI filled in the name, phone number and source straight from the chat
Lead record: the AI wrote in the name, phone number and source straight from the chat
PIPELINE

Leads, deals and tasks on one board

Boards and stages for your process: New Lead → Contact → Demo → Integration → Won → Lost. The AI moves the cards along the stages as the conversation goes on.

You can see where the lead came from and why it is hot: source, UTM and score are there before the rep even opens the record.

  • Scoring and rating by your own rules
  • Source and UTM on every contact
  • Touch history across every channel
  • Funnel metrics: conversion and average cycle
LEADS · TABLE

Leads with scoring, source and UTM

FORECAST

A revenue forecast, not a list of deals

The manager opens the report and sees the weighted pipeline value by probability and win rate — with no Excel exports and no “let me check with the team”.

CRM analytics: revenue by stage, funnel conversion and the closing forecast
CRM analytics: revenue by stage and the closing forecast
ConversionBy funnel stageComputed automatically
Win rateBy stage and repNo manual exports
Avg. cycleDeal velocityUpdated in real time
Deal card: amount, probability, close date and the next step suggested by the AI
Deal: amount, probability, close date and next step
  • Weighted deal value by probability
  • Win rate by stage and rep
  • Expected close date on every deal
  • The forecast updates as the pipeline moves
AUTOMATION

The pipeline runs on your rules

A visual “trigger → condition → action” builder: escalation, auto-assignment, reminders. You assemble it with a mouse — no integrator, no implementation budget.

CRM automation builder: trigger, condition and AI action on a single canvas
Automation builder: trigger, condition and action on a single canvas
  • Builder: trigger, condition, action
  • Ready scenarios: escalation, auto-assignment, reminders
  • A/B branching inside a scenario
  • Webhooks with a delivery log
  • Auto-assignment and auto-statuses — with no rep involved
AI LAYER

AI keeps the record, not the rep

The AI listens to the call, reads the chat, writes the data into the record, sets the status and scores the lead. The rep is left with the conversation and the decision — the evening catch-up is gone.

  • Auto-fill the record from chats and calls
  • An auto-summary of every call straight into the record
  • Auto-statuses as the conversation unfolds
  • Real-time AI lead scoring
  • AI call analysis and learning from it — from the Business plan
A hand-filled lead card: empty fields, just a name and a phone number
Before · by hand
The same card after the AI: source, interest, budget and next step all filled in
After · filled by AI

Before: a name and a phone number. After: source, interest, budget and next step

QUALIFICATION

You see at once which lead is worth the time

Scoring ranks leads by your rules, CHAMP structures qualification, and rejection reasons collect into one reference. The rep starts the day with hot leads, not with the top row of a list.

  • Configurable scoring rules
  • Qualification by the CHAMP methodology
  • Rejection reasons — a single reference
  • Lead rating drives priority
Lead scoring: the AI set the score, the stage and the reason the lead is hot
Lead scoring: the score, the stage and the reason the lead is hot
CHChallengesCustomer pains and goals
AAuthorityWho makes the decision
MMoneyBudget and payment timeline
PPrioritizationUrgency and priority
DATA

Clean data and clear attribution

Source, UTM and attributes sit on every contact — you can see which ad brought the customer or the patient in. The data is yours: import and export with no plan limits.

  • UTM and sources on every contact
  • Contact attributes and segmentation
  • Data import and export
  • Funnel metrics: conversion and average cycle
Compare plans
UTMSource and campaign on every contact
SegmentsContact attributes and segmentation
Import / exportWith no plan limits
GOVERNANCE

Every change under audit

A field the AI filled in can be corrected by hand — and the log keeps who changed it and when, an employee or the AI. Customer data stays inside your perimeter, and access is set by role.

Get a demo call for your team
  • Audit log: who changed the record and when — an employee or the AI
  • Any field can be edited by hand, the history is kept
  • Role-based access: assignee and reviewer
  • AI analysis of 100% of calls for QA — from the Business plan
CRM audit log: who changed the card and when — an employee or the AI
CRM audit log: who changed the record and when — an employee or the AI
VS HUBSPOT / BITRIX24 / AMOCRM

The difference is who fills the record

Classic CRMs have a stronger widget ecosystem and a wider integrator network — that is fair. We win where they do not play: the AI fills the record, the customer is heard in their own language, and launching needs no contractor.

Ordinary CRMZukko.AI
The rep fills the recordThe AI fills it from calls and chats
Launch through an integrator and an implementation budgetLive in 2 hours, on your own
Integrations built for Western paymentsPayme/Click and Uzbek out of the box
Call summaries written by handAuto-summary of the call into the record
The CRM is billed separatelyThe AI CRM is included in every plan
FAQ

Frequently asked questions about AI CRM

How is an AI CRM different from a regular CRM?

An AI CRM is a CRM where the AI, not the rep, fills the customer record. In a regular CRM a person types the data in: after the call, at the end of the shift, from memory — and some touches never reach the record at all. In Zukko.AI the AI listens to the call, reads the chat in Instagram, Telegram and web chat, writes in the name, phone number, source and amount, sets the deal status and scores the lead by your own scoring rules. The rep is left with the conversation and the decision: no hour spent “finishing the CRM” at the end of the day, no report to write. The manager sees a pipeline built from actual conversations, not from whatever got written down. Any field can be corrected by hand — the audit log keeps who changed it and when, an employee or the AI. The AI CRM is included in every plan, from Start up — no separate fee for the CRM itself.

Which channels does the AI build the customer record from?

Instagram, Telegram, web chat, inbound calls and Payme/Click payments converge into one record. If a customer writes in the DMs and calls the next day, that stays one customer with a shared history, source and UTM — not two entries in two windows. Outbound calls the AI places by voice itself are available on the Enterprise plan.

Does it really fill itself, or do I still type things in?

The AI fills in contacts, statuses, amounts and qualification from calls and chats on its own. You can correct any field by hand at any time — the change goes into the audit log with the name of whoever made it. That is how the “what if the AI gets it wrong” question is answered: a mistake is visible and fixable, not dissolved into the data.

What does this give the rep, and what does it give the manager?

The rep gets back the hour at the end of the shift that used to go into logging the day, plus a first reply to every lead in seconds while they are on the phone. The manager gets a pipeline built from real conversations: probability, expected close date and win rate are computed automatically, with no Excel exports and no polling the team.

How long does setup take?

For small and mid-sized business — from 2 hours, on your own: you connect the channels, upload your base and launch the AI employee yourself. No integrator and no implementation budget. For larger business with integrations into corporate systems — up to 30 days.

Is Zukko.AI suitable for a clinic and for large business?

Yes. Clinics and medical centres run inquiries, appointments and repeat visits in the AI CRM; public references include the Republican Centre of Dermatology and Uzbekistan Airways. For large business and CIS banks there is an audit log on every action, role-based access and webhook delivery logging.

Do I pay for the CRM separately?

No. The AI CRM is included in every plan: Start — 699,000 UZS a month, Business — 1,190,000, Pro — 1,990,000, Enterprise — by agreement. You pay for AI usage and seats, not for the CRM itself. AI call analysis is available from the Business plan, and outbound voice calls on Enterprise.

What does it integrate with, and who owns the data?

The AI CRM connects to Instagram, Telegram, telephony and Payme/Click payments, while webhooks and an open API link it to your systems. The data is yours: import and export with no plan limits, access by role and under an audit log.

START

Let the CRM fill itself

Connect your channels and records start filling from the first conversation. Set-up from 2 hours, no integrator needed. The AI CRM is included in every plan.

AI CRM in every plan · live in 2 hours