Web-phone in the browser
Make and take calls right in the Zukko.AI tab — with no software to install and no separate phone station.
VOIP · TELEPHONY FOR CRM
Telephony for CRM — in the browser and on your phone
Telephony for CRM right in the browser and on your phone — no virtual PBX or hardware. Every call lands in the customer card on its own, with recording and AI call analytics (UZ/RU/EN). Connects over SIP to Sarkor, Uztelecom, Twilio or your PBX.
VOIP · WEB-PHONE
In browsercalls with no software to install100%of calls recorded and in CRMiOS · Androidcalls from mobile
WHAT IT IS
What is telephony for CRM?
Telephony for CRM by Zukko.AI (VoIP) is built into the AI-CRM: make and take calls in the browser (web-phone) and the mobile app, every conversation is logged into the customer card, and the AI transcribes and analyzes it in Uzbek, Russian and English. It connects over SIP to Sarkor, Uztelecom, Twilio or your PBX. Onboarding from 2 hours.
- Calls in the browser and the mobile app
- Recording into the customer card and AI analysis (UZ/RU/EN)
- SIP to any PBX — Sarkor, Uztelecom, Twilio
CAPABILITIES
Full telephony inside the platform
One number, one interface — calls, recording and history in the same CRM as all your messaging.
Calls from mobile
The same number and history in the iOS and Android app — your team stays reachable in the office and in the field.
Recording and routing
Recording for every call plus distribution rules: to the right rep, team or queue — by topic and load.
Tied to CRM and Call Analytics
Every call lands in the customer card, and the transcript and score come from Call Analytics — no manual entry.
Call analyticsWHAT IT LOOKS LIKE
The call and the customer card in one window
During a call the rep sees the customer history, deals and notes — and logs the outcome right away.
WEB-PHONE · CALL
HOW TO ENABLE
Launch telephony in three steps
We connect your provider or issue a number — and calls are already in the CRM.
Connect the line
We attach your SIP provider — Sarkor, Uztelecom, Twilio — or issue a new number. Your existing number can be kept.
Set up routing
We define distribution rules, working hours and recording — to fit your team and departments.
Call from the CRM
Reps call from the browser and the phone, and calls flow automatically into cards and into Call Analytics.
COMPARISON
Built-in telephony vs an external PBX
Why telephony built into the CRM beats an external PBX paired with a separate CRM.
from 2 hoursto the first call from the CRM — with no separate PBX or hardware
Zukko.AI built-in telephony vs an external PBX
Zukko.AI built-in telephony keeps calls, recording, history and AI analysis in one CRM — with no separate PBX, hardware or manual data transfer. An external PBX lives apart from the CRM and needs integration and sync.
Zukko.AI vs amoCRM + Sipuni
With amoCRM + Sipuni, telephony and CRM are two products and two bills. In Zukko.AI calls, chat and AI review sit in one system; Sipuni can be connected as a SIP line rather than thrown away.
TELEPHONY & INTEGRATIONS
Works with your telephony
We connect your provider or PBX over SIP — your numbers and calls stay yours, and the full history lands in the CRM. WhatsApp calls come in as a separate channel.
WhatsApp calls
Voice calls from WhatsApp Business — in the same window as the customer chat.
Twilio
A global cloud SIP trunk and numbers for inbound and outbound worldwide.
Sipuni
Cloud PBX: routing, queues and call flows with no hardware of your own.
Sarkor Telecom
Local Uzbekistan numbers and SIP lines — calls at local rates.
Any SIP PBX
Asterisk, FreePBX, Mediabay and other providers — connected over the SIP standard.
Number porting
Keep your current number or get a new one — customers call the same place.
Don’t see your provider? If it speaks SIP, we’ll connect it.
Some of your reps call from personal smartphones? Zukko Recorder captures those conversations
See telephony on your own calls
On the demo we set up the web-phone and routing for your teams. No contract at this stage.
FAQ
Common questions about VoIP
What is telephony for CRM?
Telephony for CRM by Zukko.AI (VoIP) is telephony built into the AI-CRM: make and take calls in the browser and the mobile app, and every conversation is logged automatically into the customer card with recording and AI analysis (UZ/RU/EN). No separate PBX or hardware.
Can we keep our current number?
Yes. We connect your SIP provider and existing number, or issue a new one. Customers keep calling the same place.
Are calls recorded and where are they stored?
Every call can be recorded; the recording and history land in the customer card and are stored in your company’s isolated workspace, with data in Uzbekistan. Access to recordings is governed by role permissions, and on-premise deployment is available for larger businesses.
How is VoIP linked to Call Analytics?
Call recordings flow automatically to the Call Analytics module — transcription (UZ/RU/EN), quality scoring and a summary. See the Call Analytics page for details.
How long does it take to launch?
For SMBs — from 2 hours, self-service. For larger businesses with integrations and number porting — up to 30 days.
Is telephony included in the plan, and what does it cost?
Telephony and Webphone are included in every plan — Start, Business and Pro — with no add-on fee for the module. AI call analytics starts with the Business plan, and AI Voice outbound calling is available on Enterprise. Call minutes are billed at your carrier’s rates. See the pricing page for current packages and prices.
How do I connect telephony to Sarkor, Uztelecom or another PBX?
We connect over the SIP standard: we link your Sarkor Telecom, Uztelecom or any SIP provider and PBX (Asterisk, FreePBX, Twilio). Your numbers and rates stay yours, and calls land in the CRM instantly.
Do you transcribe and analyze calls in Uzbek, Russian and English?
Yes — the Call Analytics module does this: transcription and analysis in Uzbek and Russian, with English support. See the Call Analytics page for more.
DEMO
Move your calls into the CRM
We will show VoIP on your call and routing scenario. No contract at this stage.
Onboarding from 2 hours · self-service · up to 30 days with integrations.