Web-phone in the browser
Click the number in the card and the call is running — no separate dialer, no software to install, no phone station.
VOIP · TELEPHONY FOR CRM
Telephony for CRM: recorded and in the card — every call, not a sample
Your team calls from the browser and from mobile on your own line, and the conversation, recording, duration and outcome land in the customer card on their own. The manager no longer depends on how many calls a supervisor managed to listen to: the whole shift is in the system. We connect the line over SIP to Sarkor, Uztelecom, Twilio or your PBX — no separate station, hardware or integrator. We agree the timeline when we connect your line. Your rep does the talking, and a VoIP line is 99,000 UZS/mo on any plan. AI review of recordings comes from Call Analytics, and a voice conversation instead of a rep is AI calls on the Enterprise plan.
VOIP · WEB-PHONE
In browsercalls with no software and no separate PBX100%of calls recorded in the customer cardiOS · Androidsame line and history from the phone
WHAT IT IS
What is telephony for CRM?
Telephony for CRM is the call channel inside the AI-CRM: your line and current number, a web-phone in the browser, calls from mobile and recording, plus routing and queues from the Business plan. Zukko.AI connects over SIP to your PBX or carrier — Sarkor, Uztelecom, Twilio, Asterisk, FreePBX — so no separate phone station or hardware is needed, and your number, carrier contract and rates stay yours. Every conversation lands in the customer card: recording, duration, outcome and the rep responsible. Nobody types call notes by hand, and the manager sees the whole shift instead of the handful of recordings a supervisor had time to review. Your rep does the talking. AI review of recordings is the Call Analytics module: up to 300 reviews a month on Start, no such limit from the Business plan. Calls in a voice instead of a rep are AI calls, available only on the Enterprise plan. Calls from the browser and the app work on every plan: a VoIP line is 99,000 UZS/mo, and 10 lines are included in the plan with AI calls. We agree the timeline when we connect your line.
- Web-phone in the browser and calls from mobile
- Recording and call outcome in the customer card
- SIP to any PBX — Sarkor, Uztelecom, Twilio
CAPABILITIES
What telephony inside the CRM covers
One line, one window: calls, recording and history where the messaging and deals already live. Routing starts with the Business plan.
Calls from mobile
The same number and the same history in the iOS and Android app — a call from the field never falls out of the CRM.
Recording and routing
We record every conversation, with access to recordings granted by role. From the Business plan, the virtual PBX distributes calls across teams, queues and working hours, so peaks and the night line never rest on one person.
Call recordingReview instead of manual spot-checks
The call lands in the card, and the transcript and score come from Call Analytics: the head of sales sees the whole shift, not three recordings picked at random. Up to 300 reviews a month on Start, no such limit from the Business plan.
Call analyticsWHAT IT LOOKS LIKE
The whole call is visible in the customer card
Recording, duration, a summary of the conversation and the next step — on one screen. The rep logs nothing by hand, and the manager hunts for no recording in someone else’s PBX.
CRM · CALL IN THE CARD
HOW TO ENABLE
Launch telephony in three steps
We connect your line and current number, and your carrier contract stays yours. We agree the timeline when we connect the line.
Connect the line
We attach your SIP provider or PBX — Sarkor, Uztelecom, Twilio, Asterisk. Your current number is kept and your carrier rates stay yours.
Lay out the routing
We build the call flow: queues, ring groups, working hours and recording rules — for your teams and shifts, with no six-month spec and no integrator. Virtual PBX queues and routing start with the Business plan.
The team calls from the CRM
Reps work from the browser and the phone, while recordings and outcomes flow into cards and into the manager’s reports.
COMPARISON
Built-in telephony vs an external PBX
What changes for the manager when the line and the CRM are one system instead of two.
One windowcalls, recording and the customer card — no separate PBX, hardware or integrator
Zukko.AI built-in telephony vs an external PBX
Zukko.AI built-in telephony keeps calls, recording, history and review in one system — with no separate PBX, hardware or manual reconciliation. An external PBX lives apart from the CRM: integration, sync, and two places to look for a recording.
Zukko.AI vs amoCRM + Sipuni
With amoCRM + Sipuni, telephony and CRM are two products, two bills and two admins. In Zukko.AI calls, messaging and review sit in one system; Sipuni can be connected as a SIP line rather than thrown away.
TELEPHONY & INTEGRATIONS
Works with your telephony
We connect your provider or PBX over SIP: numbers, the carrier contract and the rates stay yours, and the call history lands in the CRM. WhatsApp calls come in as a separate channel.
WhatsApp calls
Voice calls from WhatsApp Business — in the same window as the customer chat.
Twilio
A global cloud SIP trunk and numbers for inbound and outbound worldwide.
Sipuni
Cloud PBX: routing, queues and call flows with no hardware of your own.
Sarkor Telecom
Local Uzbekistan numbers and SIP lines — calls at local rates.
Any SIP PBX
Asterisk, FreePBX, Mediabay and other providers — connected over the SIP standard.
Your current number
We connect your line and current number, and your carrier contract stays yours — customers call the same place.
Don’t see your provider? If it speaks SIP, we’ll connect it.
Some of your reps call from personal smartphones? Zukko Recorder captures those conversations
See telephony on your own call flow
On the demo we build the call flow for your teams and shifts and show how a conversation looks inside the customer card. No contract at this stage.
FAQ
Common questions about VoIP
What is telephony for CRM?
Telephony for CRM by Zukko.AI (VoIP) is the call channel inside the AI-CRM: a web-phone in the browser, calls from mobile, recording and a SIP connection to your PBX or carrier, plus routing and queues from the Business plan. Every conversation lands in the customer card with its recording and outcome, so the manager oversees the whole shift instead of a sample. No separate station or hardware is required.
Can we keep our current number?
Yes. We connect your line and current number, the carrier contract and its rates stay yours, and customers keep calling the same place. A new number comes from your own carrier.
Are calls recorded and who can access the recordings?
Recording is switched on according to your company’s rules. Recordings, history and outcomes are stored in your company’s isolated workspace with data in Uzbekistan; the right to listen is granted by role and access to recordings is logged. For larger businesses, deployment on your own infrastructure (on-prem) is available, along with agreeing the recording rules with your security team before launch.
How is telephony for CRM different from Voice AI?
Telephony for CRM is the channel: your line, the web-phone and the recording in the customer card, with routing from the Business plan — your rep does the talking. Voice AI is a voice agent that dials and holds the conversation instead of a rep. AI calls are available only on the Enterprise plan, from 15,000,000 UZS/mo for the whole product. They usually work together: telephony connects your line, Voice AI takes over routine calls.
How long does it take to launch?
We agree the timeline when we connect your line: it depends on your carrier, PBX and call flow, and for larger businesses also on integrations and a security review.
Is telephony included in the plan, and what does it cost?
Calls from the browser and the app work on every plan, and the VoIP line is billed separately: 99,000 UZS/mo per connected line. 10 lines are included in the plan with AI calls. You pay your telecom operator for call minutes and the number. A virtual PBX with menus, queues and routing starts with the Business plan. Call reviews are capped at 300 a month on Start, with no such limit from the Business plan. AI calls are available only on the Enterprise plan, from 15,000,000 UZS/mo for the whole product.
How do I connect telephony to Sarkor, Uztelecom or another PBX?
We connect over the SIP standard: we link your Sarkor Telecom, Uztelecom or any SIP provider and PBX (Asterisk, FreePBX, Twilio). Your numbers and rates stay yours, and calls land in the CRM instantly.
Do you transcribe and analyze calls in Uzbek, Russian and English?
Yes — the Call Analytics module does this: transcription and analysis in Uzbek and Russian, with English support. Up to 300 reviews a month on Start, no such limit from the Business plan; see the Call Analytics page for more.
DEMO
Move your team’s calls into one system
We will show telephony on your own call flow: the line, routing, recording and the customer card. No contract at this stage.
Your line and current number · your carrier contract stays yours · timeline agreed when we connect the line.