Data Deletion Instructions

If your business uses Zukko

Remove a connected channel

1. Open Zukko → Settings → Inboxes.
2. Choose the Facebook, Instagram or WhatsApp inbox.
3. Delete it.

What happens:

• We delete the channel's access tokens at once, and Zukko stops receiving its data.
• We delete the channel's conversations, messages, posts and comments.
• Contacts, leads and deals stay in your account until you delete them in Contacts or CRM.

Disconnect your Meta ad account

1. Open Zukko → Marketing.
2. Choose Disconnect.

What happens:

• We delete the ad account's access tokens, and lead syncing stops.
• Leads that were already synced stay in your CRM until you delete them.

Remove Zukko's access on Meta's side

You can remove Zukko.AI in Meta's settings:

• Facebook: Settings → Business integrations;
• Instagram: Settings → Apps and websites;
• Meta Business settings: the apps connected to your WhatsApp Business account.

This stops new data at once. It does not delete data already stored in Zukko: to delete that too, follow the steps above or write to us.

Delete your whole account or specific data

Email support@zukko.ai from the account owner's address:

• subject: "Data deletion request";
• your Zukko account name;
• what to delete: the whole account or specific channels.

We confirm the request is yours, delete the data within 30 days, and confirm by email.

If you contacted a business that uses Zukko

When you write to a business on Facebook, Instagram, WhatsApp or Threads, or comment on its posts, the business decides how your messages are used. Zukko stores them on the business's behalf.

You can ask that business directly to delete your data. Or email support@zukko.ai with the subject "Data deletion request" and tell us:

1. which business you contacted: its Facebook Page, Instagram account, WhatsApp number or Threads profile;
2. your name, username or phone number as shown there;
3. what you want deleted.

We pass the request to the business and delete the data on its instructions and as the law allows. We reply within 30 days. We may ask for details to confirm the request is yours. We never ask for passwords.

Deleting data in Zukko does not delete messages or comments on Facebook, Instagram, WhatsApp or Threads themselves. You manage those in Meta's apps.

What we may keep

We keep only the data that the law requires us to keep, such as billing records, and only for the period it requires. Backups are erased within 35 days.

Contact

support@zukko.ai · SUMMERTECH LLC, Tashkent, Republic of Uzbekistan