Zukko.AI for e-commerce
A CRM for online stores where the AI employee answers in Direct and Telegram itself, checks stock against your catalogue and carries the order to checkout.
SMB launch — from 2 hours. A demo on your own real channels.
How does AI sell in an online store's Direct?
The AI employee takes over Instagram Direct, comments and Telegram: it answers on price, stock and size from your catalogue, calculates delivery, places the order and shares the tracking code. It works around the clock, replies in the customer's language and creates a CRM card, so a manager steps in only where a person is needed.
Nine out of ten Direct questions repeat: "price?", "in stock?", "where is my order?". While a manager types the answer, part of the customers buy from whoever replied first.
What happens to a Direct request step by step?
Zukko.AI connects to your catalogue and stock levels, answers about the exact item, builds the cart, confirms the delivery address and passes the order to CRM with the full chat history.
Selling in messengers breaks on response time: a customer asks about the price in the evening, the manager answers in the morning, and the order is already placed elsewhere. The Zukko.AI employee closes that gap. It sees your catalogue — the name, the category, the stock left, the price in soʻm, the sync status — so it answers about the exact item: whether the size is there, how many are left, when the next delivery arrives. Then it builds the cart, calculates shipping for the city, confirms the address and the payment method, places the order and creates a CRM card with the whole conversation attached. After dispatch the same AI employee shares the tracking code and answers "where is my order" without waking a manager. It works in Instagram Direct, in post comments, in Telegram and in website chat — in Russian, Uzbek and English. The manager steps in where a person is needed: a disputed return, a wholesale request, a non-standard deal.
How the AI replies to comments under posts and Reels — an Instagram chatbot or an AI agent
What changes in the store's inbox after launch?
Benchmarks for this scenario — we confirm exact numbers in a demo on your own data.
How is the AI employee different from an auto-reply in Direct?
| Customer question | Auto-reply and manual typing | Zukko.AI employee |
|---|---|---|
| "Is it in stock?" | A template: we will check and get back | An answer from catalogue stock right away |
| "How much is delivery?" | A generic line about rates | A calculation for the city and the address |
| "Where is my order?" | The manager hunts for the tracking | Tracking and status in the same chat |
| An order at night | Waits for the morning | Placed and logged in CRM immediately |
| Channels | Direct apart, Telegram apart | Instagram, comments, Telegram and site in one queue |
The comparison is by category of tool, not by specific products.
Run the scenario on your own channels
We will show how AI closes inquiries in your niche — on your real conversations.
Frequently asked questions
Where does the AI get stock and price from?
From your catalogue: the AI employee sees the name, the category, the stock left, the price in soʻm and the sync status of every item. The catalogue is pulled from your inventory system or kept inside Zukko.AI, so the answer in Direct matches what is really on the shelf rather than an old export.
Does the AI place the order itself or call a manager?
A regular order it places itself: it builds the cart, confirms the size, the delivery address and the payment method, creates a CRM card and sends the confirmation. A manager joins by your rules — a wholesale request, a return, a non-standard discount — and receives the conversation with the context already collected.
Which channels does it run?
Instagram Direct and post comments, Telegram, WhatsApp, website chat, email and telephony, inbound and outbound calls included. Every request lands in one queue with the customer history attached, so the same buyer never starts the conversation from scratch when moving from comments into Direct.
What happens after the order ships?
The AI employee shares the tracking code, answers "where is my order" from the delivery status and reminds about pickup or payment when the scenario says so. It also collects feedback after delivery and hands an unhappy conversation to a manager together with the full history.
Which languages does it use with buyers?
Russian, Uzbek and English, including a language switch inside one conversation. Uzbek is supported in both Latin and Cyrillic script. Voice scenarios run on our own STT and TTS, so on the phone the customer speaks in a live voice instead of pressing digits in a menu.
How long does the launch take for a store?
For SMB — from 2 hours: we connect Instagram and Telegram, load the catalogue and set the delivery, payment and handover rules. For an enterprise setup with inventory integrations and security requirements — up to 30 days. We need channel access and an up-to-date catalogue from you.
Digitize your store's inbox
Launch an AI employee on your channels and start replying to customers the same second — 24/7.
SMB launch — from 2 hours. No lost inquiries.